Our eXperience

We talk to our clients. Perhaps more to the point, we listen to our clients. We work to maintain a human connection, as we believe you should expect nothing less. You come to us for a reason, and we start by understanding that – what you need, and what you want. Then we bring together a team of client success professionals and product and industry analysts to deliver on your needs.

We have had clients for close to two decades, which attests to the fact that we have learned how to align our work to our clients’ needs. We do that by taking the time to discover your challenges and goals and presenting services that specifically address them. We are serious about project management and review tasks daily and client relationships weekly to ensure that we deliver value and meet client expectations.

Our team assesses the services we’re providing and implements improvements continually. We are always on the lookout for ways to improve the design of our services to ensure the best possible client experience. Some ways we've continually improved: launched self-service meeting booking after seeing time wasted with scheduling, implemented video conferencing for better human interactions, automated contracts and digital signing to reduce time wasted with contract signing and approval, and released a client ISG Research On-Demand portal to centralize premium tools and content for better client self-service.

We know that going the extra mile matters. We have made sure that you are empowered to get the value you expect, across the entire client journey, and if there’s an area where we fall short, the remedy is only a phone call, or a mouse click away. We also continue to improve and add value to our services, such as adding access to our research through our ISG Research On-Demand advisory service and providing embeddable versions of our educational focused digital content to ensure easy to access and read on mobile devices.