Our expertise is rooted in our unique, industry-leading research in the field of Order-to-Cash. This knowledge can enable your organization to enhance customer satisfaction, boost department productivity and accelerate cash clow. Use our practical insights for a comprehensive assessment and improvement of your Order-to-Cash digital transformation initiatives.
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Using our research, best practices and expertise, we help you understand how to optimize your business processes using applications, information and technology. We provide advisory, education, and assessment services to rapidly identify and prioritize areas for improvement and perform vendor selection
We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.
Services for Technology Vendors
We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.
Order-to-Cash
How we can help
Consulting
Consulting where we deliver expert guidance with our experience, expertise and market research through workshops and assessments for better business outcomes.
Advisory
Advisory through our proactive and informed expert advice and insights for optimization of decisions through our Ventana On-Demand service designed for value every month of the year.
Research
Research enables insights from our industry analyst team and market research with our Benchmark Research, Dynamic Insights and Value Index research products that provide facts for decisions.
Education
Education in a range of business, technology and vertical industry topics through our publishing of digital content in mediums and styles for impactful insights across an entire organization.
Some of our Latest Research
Generative Automation: An Alternative for Process Optimization
Analyst Perspective
Agents are all the rage—and for a good reason. They are a way to automate work almost effortlessly so that repetitive and boring tasks get done with the least amount of effort on the part of the operator. In business, agents can be a boon for customer satisfaction and a way to improve worker productivity. They are alluring, with an almost unlimited number of potential use cases.
Technology Transforms ERP for a More Effective Finance Department
Analyst Perspective
ERP systems have been the central nervous system of enterprises for more than three decades, handling business-critical process management and recordkeeping. While their basic outlines are unchanged, today’s systems are far more capable in their functional depth, adaptability, usability and manageability. Especially for cloud-based systems, they are far easier to maintain. Decades of refinement and focused development to support specific industries, and even specialized categories within these industries, have increased their utility while decreasing the total cost of ownership, especially in implementation expense and maintenance. Artificial intelligence (AI) is the latest supporting technology to increase the business value of the software. So, when considering replacing existing ERP software, it’s most important to understand and evaluate how a new system can add to the capabilities of the incumbent and how to manage the organizational change that will become possible and necessary with that change.
Gain Finance Department Productivity with Straight-Through Processing
Analyst Perspective
Improving data management is at the forefront of my Office of Finance research practice because, when not managed well, it can have a profoundly negative impact on departmental efficiency, individual performance, organizational agility and sustainability. Conversely, straight-through processing (STP), a business process design and data management methodology, reduces process friction throughout an organization and, by minimizing errors, builds trust in the accuracy and reliability of all data, including that used in analysis, accounting, billing and performance management.
Competitive Innovation is Improving the Economics of GenAI
Analyst Perspective
At this stage of the development of Generative AI, there’s much we can see clearly (at least we think we can), but there’s even more likely to surprise us. As that great 20th-century philosopher and hall-of-fame catcher, Yogi Berra, famously said, “It’s tough to make predictions, especially about the future.” The breadth and speed of innovation today in all aspects of GenAI rivals that of the internet in the 1990s, and for the same reason.
Oracle Demonstrates Embedded AI for Productivity Gains
Analyst Perspective
Oracle held an industry analyst summit recently where the focus was on artificial intelligence (AI) and embedded AI. At the event, Oracle demonstrated progress in adding useful AI-enabled capabilities to its business applications, especially in finance and accounting, supply chain, HR and revenue management. To put this into context, across the software industry, AI is already at work in many finance-focused applications that are currently available, albeit often in limited release. We are in the early stages of a new generation of business applications. After decades of limited innovation, software providers are in a race to add AI capabilities to their software as fully and rapidly as possible without frustrating users, while retaining a reputation for reliability and security. I recently wrote about the ability of AI and generative AI (GenAI) to boost productivity and the need for guardrails and risk management in applying this technology. Buyers and users of business applications should expect a steady stream of announcements from software providers for the foreseeable future.
Automation Addresses VAT Tax Challenges
Analyst Perspective
Value-added tax is a consumption tax levied at every point in a supply chain—from production to final sale. It’s based on the difference between the cost of production and the selling price of a product or service, or the value added. Sales taxes are different in that they are generally collected only at the final point of sale to the ultimate consumer. Enterprises collect the value-added tax from customers when they sell goods or services and remit the collected VAT to the relevant national or local government entity. This method is used in many countries as an efficient way to collect tax revenue while reducing the potential for double taxation at different stages of production and distribution.
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