Market Perspectives

Ventana Research is sharing insights about ADP, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Workforce Management is a distillation of a year of market and product research efforts.

ADP’s Workforce Management offering provides the fundamentals for scheduling, absence management, payroll and supporting analytics, including mobile access and artificial intelligence-assisted support for forecasting, along with dashboards.

In all of our Value Indexes, we utilize a structured research methodology that includes evaluation categories designed to reflect real-world criteria incorporated in a request for proposal and vendor selection process for workforce management. We evaluated ADP and 12 other vendors in seven categories, five relevant to the product (Adaptability, Capability, Manageability, Reliability and Usability) and two related to the vendor (Total Cost of Ownership/Return on Investment and Vendor Validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and on data derived from our Benchmark Research on Workforce Management.

ADP was categorized as an Innovative Vendor and tied for second overall in this Value Index evaluation. It ranked sixth in Product Experience, where it was designated as a Value Index Leader in Capability, and fifth in Adaptability. It ranked eighth in Customer Experience, and was a Value Index Leader in Validation. Its overall performance was impacted by its lower rankings in TCO/ROI and Usability, which represent 30% of the weighting in the overall Value Index.

Our assessment finds that ADP could perform better in TCO/ROI — where it ranked seventh — in the area of cost transparency, specifically in providing the depth of information and tools it shares with organizations. In Usability, where it also ranked seventh, ADP could examine opportunities to improve depth of accessibility for using varying methods to access the system. ADP actively participated in the Value Index process. This assessment was based on ADP Workforce Manager products available in September of 2021.

Unlike many IT analyst firms that rank vendors from an IT-only perspective or consider futures or vision over what is available in the products today, Ventana Research has designed the Value Index to provide a balanced perspective of vendors and products that is rooted in an understanding of business drivers and needs. This approach not only reduces cost and time but also minimizes the risk of making a decision that is bad for the business. Using the Value Index will enable your organization to achieve the levels of efficiency and effectiveness expected and hoped for when investing in workforce management technology.

This research-based index is the most comprehensive assessment of the value of workforce management software in the industry. Technology buyers can learn more about how to use our Value Index by clicking here, and included vendors that wish to learn more can click here. Read the report here.