Bandwidth is Provider of Merit in Digital Communications Buyers Guide

We are happy to share some insights about Bandwidth drawn from our latest market research, Ventana Research Buyers Guide: Digital Communications, which assesses how well providers’ offerings meet buyers’ requirements.  

We recently published four Ventana Research Digital Communications Buyers Guides, an assessment of technology providers and products that provide individual and combined Digital Communications, basic suite, platform and premium suite support. At Ventana Research, we continue to believe that, for most use-cases, there is a clear choice for digital communications for any use in your enterprise. We developed four technology assessments and buyers guides to focus on overall Digital Communications requirements as well as specific basic suite, platform and premium suite use-cases. 

In all of our Buyers Guides, we utilize a structured research methodology called the Value Index that includes evaluation categories designed to reflect real-world criteria incorporated in a request for proposal (RFP) and provider selection process for digital communications. We evaluated Bandwidth in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the provider (TCO/ROI and provider validation). 

In the Digital Communications Platform Buyers Guide, our analysis classified Bandwidth as a provider of Merit, receiving an overall grade of B with a 67% performance. Bandwidth’s best grouped results came in Product Experience at 67.8% performance and a B grade due in part to its B++ in Usability. In Customer Experience, Bandwidth received a B grade with a 63.5% performance due to its 69% performance in Validation.  

Bandwidth’s B grade in Product Experience was impacted by its B- in Capability, where it could improve on meeting compliance and standards. Customer Experience was impacted by its B- in TCO/ROI, where it could showcase more references to business use cases and available tools to evaluate the platform’s TCO. 

Bandwidth performed best in Product Experience with a B grade, notably in Usability, receiving a B++ due to its user experience support and optimization. In Usability, robust AI/ML capabilities coupled with deep use of NLP for all texts and voice interactions were some of the other highlights. Bandwidth’s strong top-line growth, healthy customer growth and well-positioned product roadmap gives it a B+ in Validation. 

Bandwidth did not meet the inclusion criteria for the Digital Communications Overall, Digital Communications Basic Suite or Digital Communications Premium Suite Buyers Guides and thus was not included. 

This assessment was based on Bandwidth Maestro, v. March 2024 Release, and was available in March of 2024. 

This research-based guide is the most comprehensive assessment of the value of digital communications software in the industry. Technology buyers can learn more about how to use our Buyers Guide by clicking here and included software providers that wish to learn more can click here. Click below to read the individual reports: 

Digital Communications Overall 

Digital Communications Basic Suite 

Digital Communications Platform 

Digital Communications Premium Suite