Market Perspectives

We are happy to share some insights about CloudSense drawn from our latest Value Index research, Ventana Research Value Index: Subscription Management, which assesses how well vendors’ offerings meet buyers’ requirements.

In all of our Value Indexes we utilize a structured research methodology that includes evaluation categories designed to reflect real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for subscription management. We evaluated CloudSense and 20 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and on data derived from our benchmark research on subscription management.

CloudSense was categorized as a Vendor of Merit, ranking 15th overall in this Value Index evaluation. It ranked 16th in Product Experience, placing ninth in Usability and 10th in Manageability. It ranked 13th in Customer Experience and performed best in Validation. Its overall performance was impacted by its lower ranking in Capability, which represents 20% of the weighting in the overall Value Index.

When compared to all vendors in this Value Index, our assessment finds that CloudSense could improve its performance in Capability, where it ranked 20th. To improve TCO/ROI, where it ranked 12th, CloudSense could provide more information on the economic benefit for interested buyers.

CloudSense could perform better overall in this evaluation by addressing its Capability performance of 36.2% with more support for payment acceptance systems, dunning and collection, and revenue recognition.

CloudSense’s strong performance in Manageability with a 68.5% where it did well in support for privacy, administration and technology administration. This assessment was based on CloudSense software and was available in March of 2023.

CloudSense, like all vendors in this market, should ensure they are tracking the needs and expectations of consumers including business customers, as more organizations outside of the traditional digitally native industries continue to evolve their use of mixed revenue models including subscriptions.

This research-based index is the most comprehensive assessment of the value of subscription management software in the industry. Technology buyers can learn more about how to use our Value Index by clicking here and included vendors that wish to learn more can click here. Read the report here.