Market Perspectives

We are happy to share some insights about Dayforce drawn from our latest market research, Ventana Research Buyers Guide: Workforce Management, which assesses how well providers’ offerings meet buyers’ requirements.  

We recently published two Ventana Research Workforce Management Buyers Guides, an assessment of technology providers and products that provide individual and combined human capital management and workforce management platform support. At Ventana Research, we continue to believe that, for most use-cases, there is a clear choice for workforce management platforms for any use in your enterprise. We developed two technology assessments and buyers guides to focus on Basics and Suite platforms. 

In all of our Buyers Guides, we utilize a structured research methodology called the Value Index that includes evaluation categories designed to reflect real-world criteria incorporated in a request for proposal (RFP) and provider selection process for workforce management basics and suites. We evaluated ADP in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the provider (TCO/ROI and provider validation).  

In the Workforce Management Basics Buyers Guide, our analysis classified Dayforce as an Overall Leader and Exemplary provider, receiving an overall grade of A with an 87.6% performance. Dayforce’s best grouped results came in Product Experience at 89.1% performance and an A grade due in part to its A+ in Usability. In Customer Experience, Dayforce received a B++ grade with a 78.8% performance due to its 79.2% performance in Validation. Dayforce was designated an Overall Leader and Leader in Product Experience, Adaptability, Capability and Usability. 

Dayforce’s A grade in Product Experience was impacted by its B+ in Adaptability, where it could improve the role or roles that, by design can, customize and the degree of configuration. Customer Experience was impacted by its B++ in TCO/ROI, where it could simplify the breadth of description and documentation for identifying and quantifying achievable cost savings. 

Dayforce performed best in Product Experience as a Leader with an A grade, notably receiving an A+ in Usability due to the limited time required to execute tasks through screen design and flow due to its supportive and adaptive capabilities in user experience. Dayforce performed well in Customer Experience with a B++ grade, notably receiving a B++ in Validation due to the appropriateness of balance of vendor/partner services. 

In the Workforce Management Suites Buyers Guide, our analysis classified Dayforce as an Innovative provider, receiving an overall grade of A- with an 86.3% performance. Dayforce’s best grouped results came in Product Experience with an 87.4% performance and an A-, due in part to its A+ in Usability. In Customer Experience, Dayforce received a B++ with a 78.8% performance due to its 79.2% performance in Validation. Dayforce was designated a Leader in three of the 10 possible categories, including Product Experience, Adaptability, Capability and Usability. 

Dayforce’s A- grade in Product Experience was impacted by its B+ in Adaptability, where it could improve the roles that can customize the system and the degree of configuration. Customer Experience was impacted by its B++ in TCO/ROI, where it could simplify the breadth of description/documentation for identifying and quantifying achievable cost savings. 

Dayforce performed best in Product Experience as a Leader with an A-, notably receiving an A+ in Usability due to its supportive and adaptive capabilities in user experience. Dayforce’s user experience also minimizes time required to execute tasks through screen design and flow, which led to the high performance in this category. Dayforce performed best in Customer Experience with a B++ grade, notably in Validation, receiving a B++ due to the appropriateness of balance of vendor/partner services. 

This assessment was based on Dayforce Workforce Management, v. 2024.1.0, released February 2024.  

This research-based guide is the most comprehensive assessment of the value of workforce management software in the industry. Technology buyers can learn more about how to use our Buyers Guide by clicking here and included software providers that wish to learn more can click here. Click below to read the individual executive summaries: 

Workforce Management Basics 

Workforce Management Suites