Market Perspectives

We are happy to share some insights about Infor drawn from our latest market research, Ventana Research Buyers Guide: Workforce Management, which assesses how well providers’ offerings meet buyers’ requirements.  

We recently published two Ventana Research Workforce Management Buyers Guides, an assessment of technology providers and products that provide individual and combined human capital management and workforce management platform support. At Ventana Research, we continue to believe that, for most use-cases, there is a clear choice for workforce management platforms for any use in your enterprise. We developed two technology assessments and buyers guides to focus on Basics and Suite platforms. 

In all of our Buyers Guides, we utilize a structured research methodology called the Value Index that includes evaluation categories designed to reflect real-world criteria incorporated in a request for proposal (RFP) and provider selection process for workforce management basics and suites. We evaluated Infor in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the provider (TCO/ROI and provider validation).  

In the Workforce Management Basics Buyers Guide, our analysis classified Infor as an Exemplary provider, receiving an overall grade of A- with an 84.9% performance. Infor’s best grouped results came in Product Experience at 85.2% performance and an A- grade due in part to its A in Capability. In Customer Experience, Infor received an A- grade with an 83.3% performance due to its 88.4% performance in Validation. Infor was designated a Leader in Validation. 

Infor’s A- grade in Product Experience was impacted by its B++ in Usability, where it could improve user experience by facilitating communication and collaboration. Customer Experience was impacted by its B++ grade in TCO/ROI, where it offered a detailed documentation of its tools.  

Infor performed well in Product Experience with an A- grade, notably receiving an A in Capability due to its strong application, time and attendance support. Infor performed best in Customer Experience with an A- grade, notably receiving an A and designated as a Leader in Validation due to the effectiveness capability in customer commitment. Infor also provides strong service (breadth and quality) to its buyers.  

In the Workforce Management Suites Buyers Guide, our analysis classified Infor as a provider of Assurance, receiving an overall grade of A- with an 83.2% performance. Infor’s best grouped results came in Customer Experience with a 83.3% performance and an A- due in part to its A in Validation. In Product Experience, Infor received an A- with an 83.2% performance due to its 85.7% performance in Reliability. Infor was designated a Leader in Validation. 

Infor’s A- grade in Product Experience was impacted by its B+ in Adaptability, where it could improve the scope of roles that, by design, can customize the system and the degree of configuration. Customer Experience was impacted by its B++ grade in TCO/ROI, where it could improve the breadth and quality of product information necessary for the business case.  

Infor performed best in Customer Experience with an A- grade, notably receiving an A in Validation due to the effectiveness capability in customer commitment. Infor also provides strong service (breadth and quality) to its buyers. Infor performed best in Product Experience with an A- grade, notably in Capability, receiving an A++ due to its strong Application, Time & Attendance Support.  

This assessment was based on Infor Workforce Management, v. 2023.10.00.0 MT, released October 2023. 

This research-based guide is the most comprehensive assessment of the value of workforce management software in the industry. Technology buyers can learn more about how to use our Buyers Guide by clicking here and included software providers that wish to learn more can click here. Click below to read the individual executive summaries: 

Workforce Management Basics 

Workforce Management Suites