Market Perspectives

We are happy to share some insights about Infor drawn from our latest market research, Ventana Research Buyers Guide: Payroll Management, which assesses how well vendors’ offerings meet buyers’ requirements. 

We recently published three Ventana Research 2023 Payroll Management Buyers Guides, an assessment of technology vendors and products that provide individual and combined payroll management, domestic payroll and global payroll platform support.  

At Ventana Research, we continue to believe that, for most use-cases, there is a clear choice for payroll management platforms for any use in your organization. We developed three technology assessments and buyers guides to focus on overall payroll management requirements as well as specific domestic payroll and global payroll platform use-cases. 

In all of our Buyers Guides, we utilize a structured research methodology called the Value Index that includes evaluation categories designed to reflect real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for payroll management. We evaluated Infor and seven other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). 

In the overall Payroll Management Buyers Guide, our analysis classified Infor as a vendor of Merit receiving an overall grade of B+ with 68.9% performance. Infor’s best grouped results came in Product Experience at 71.6% performance and a B+ grade due in part to its B+ in Reliability. In Customer Experience, Infor received a C++ with a 54.5% performance due to its 43.9% performance in TCO/ROI. Infor did not participate in the RFI process. 

Infor’s B+ grade in Product Experience was impacted by its B in Adaptability where it could showcase the investments they are making towards increasing the adaptability of their product. Infor should also look at their customization and configuration features to make sure they include a wide variety of preconfigured options. Customer Experience was impacted by its C+ grade in TCO/ROI where it could look to improve information on the business case.  

Infor performed best in Product Experience with a B+ grade, notably in Capability, receiving a B+ due to good core payroll capabilities and other IT payroll capabilities. Infor’s strong performance and technology architecture led to its B+ grade in the Reliability category. 

In the Domestic Payroll Buyers Guide, our analysis classified Infor as a vendor of Merit, receiving an overall grade of B with a 68.7% performance. Infor’s best grouped results came in Product Experience at 71.8% performance and a B+ grade due in part to its B+ in Reliability. In Customer Experience, Infor received a C++ grade with a 54.5% performance due to its 43.9% performance in TCO/ROI. Infor did not participate in the RFI process. 

Infor’s B+ grade in Product Experience was impacted by its B in Manageability where it could provide better administrative tools to users. Customer Experience was impacted by its C+ grade in TCO/ROI where it could provide methods and tools for calculating the costs and ROI to prospective customers.  

Infor performed best in Product Experience with a B+ grade, notably in Reliability, receiving a B+ due to its processes to support business continuity. In Capability, Infor also received a B+ for its payroll analytics processes and processing. Infor’s array of customer programs also led to its B in Validation. 

In the Global Payroll Buyers Guide, our analysis classified Infor as an Innovative vendor, receiving an overall grade of B+ with a 69.1% performance. Infor’s best grouped results came in Product Experience at 72.2% performance and a B+ grade due in part to its B+ in Capability and Usability. In Customer Experience, Infor received a C++ grade with a 54.0% performance due to its 43.9% performance in TCO/ROI. Infor did not participate in the RFI process. 

Infor’s B+ grade in Product Experience was impacted by its B in Adaptability where it could improve its customization features and show more of the future direction of investments. Customer Experience was impacted by its C+ grade in TCO/ROI where it could better illustrate the description and documentation for identifying and quantifying achievable cost savings for customers. 

Infor performed best in Product Experience, notably in Reliability, receiving a B+ due to its strong Information security capabilities and the vendor processes and procedures that ensure business continuity. In Capability, Infor had great payroll analytics capabilities and a wide variety of metrics available. 

This assessment was based on Infor Global and HR Payroll, v. January, released January 2023.  

This research-based guide is the most comprehensive assessment of the value of human capital management software in the industry. Technology buyers can learn more about how to use our Buyers Guide by clicking here and included vendors that wish to learn more can click here. Click below to read the individual reports: 

Payroll Management Buyers Guide  

Domestic Payroll Buyers Guide  

Global Payroll Buyers Guide