Market Perspectives

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT.

Ventana Research has awarded Kognitos Koncierge its prestigious 2023 Digital Technology Digital Innovation Award. This award is given to the vendor that best exemplifies digital technology innovation and change that supports analytics and data, artificial intelligence and machine learning, blockchain, cloud computing, collaborative and conversational computing, extended reality, the internet of things, mobile technology or robotic automation. All finalists in the area of Digital Technology were considered for this award.

For creators and developers, workflows and design collaboration become critical to bring in more creative possibilities. Technologies such as AI/ML, 3D workflows and visualizations can improve both efficiency and effectiveness for an organization and its operations. Embracing emerging technology is a necessity in today’s competitive environment to enable the workforce and customers to engage effectively and elevate the potential return on the organization’s assets.

Ventana Research selected Kognitos for the 16th Annual Digital Technology Digital Innovation Award for its application of generative AI to automation. Kognitos has used generative AI to provide a new approach which addresses many of the challenges of previous automation platforms.

When applied to automation, generative AI can help transform the process from a tool- and IT-heavy approach to a simpler natural dialog-oriented approach. With Kognitos Koncierge, line-of-business personnel can produce, review and change an automation plan using natural language. When an unexpected system error or business exception occurs, Koncierge can quickly explain the root cause of the problem and reduce resolution time.

Organizations need to be agile in order to respond to changing market requirements and business opportunities in a timely manner. While automation can help with that agility, it can be an obstacle if it is not flexible or easily adaptable.

If you have not examined how Kognitos and Kognitos Koncierge can help your organization, it is well worth your time. Congratulations, Kognitos, for your continued innovation.