Market Perspectives

We are happy to share some insights about Oracle drawn from our latest market research, Ventana Research Buyers Guide: Payroll Management, which assesses how well vendors’ offerings meet buyers’ requirements. 

We recently published three Ventana Research 2023 Payroll Management Buyers Guides, an assessment of technology vendors and products that provide individual and combined payroll management, domestic payroll and global payroll platform support.  

At Ventana Research, we continue to believe that, for most use-cases, there is a clear choice for payroll management platforms for any use in your organization. We developed three technology assessments and buyers guides to focus on overall payroll management requirements as well as specific domestic payroll and global payroll platform use-cases. 

In all of our Buyers Guides, we utilize a structured research methodology called the Value Index that includes evaluation categories designed to reflect real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for payroll management. We evaluated Oracle and seven other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation).  

In the overall Payroll Management Buyers Guide, our analysis classified Oracle as Exemplary, receiving an overall grade of A- with an 83.8% performance. Oracle’s best grouped results came in Customer Experience at 84.7% performance and an A- grade due in part to its A- in Validation. In Product Experience, Oracle received an A- with an 83.7% performance due to its 91.1% performance in Capability. Oracle was designated a Leader in all ten of the categories. Oracle fully participated in the RFI process. 

Oracle’s A- grade in Product Experience was slightly impacted by its B++ in Capability where it could continue to invest in its capabilities to further its sophistication. Customer Experience was impacted by its A- grade in TCO/ROI where it could further improve the tools and documentation available for analyzing ROI and the information with which to build a business case.  

Oracle performed best in Customer Experience with an A- grade, notably in Validation, receiving an A- due to its longstanding performance in customer commitment and the investments it makes to support their deployment and success. Oracle’s outstanding user experience that minimizes time required and supports rapid training led to an A grade in Usability. 

In the Domestic Payroll Buyers Guide, our analysis classified Oracle as Exemplary, receiving an overall grade of A- with an 84.3% performance. Oracle’s best grouped results came in Customer Experience at 84.7% performance and an A- grade due in part to its A- in Validation. In Product Experience, Oracle received an A- grade with an 84.2% performance due to its 91.1% performance in Usability. Oracle was designated a Leader in all ten of the categories. Oracle fully participated in the RFI process. 

Oracle’s A- grade in Product Experience was impacted by its B++ in Capability where it could incorporate other digital technologies. Customer Experience was minimally impacted by its A- grade in TCO/ROI where it could increase investment into further improving the return on investment for customers.  

Oracle performed best in Customer Experience with an A- grade, notably in Validation where it was a Leader with an A- due to the flexibility of support options available to customers. In Product Experience, notably Usability, Oracle received an A and was a Leader because of its quick and efficient user experience. Oracle also received an A in Reliability for its superior technology architecture. 

In the Global Payroll Buyers Guide, our analysis classified Oracle as Exemplary, receiving an overall grade of A- with an 83.8% performance. Oracle’s best grouped results came in Product Experience at 83.6% performance and an A- grade due in part to its A in both Reliability and Usability. In Customer Experience, Oracle received an A- grade with a 84.7% performance due to its 86.6% performance in Validation. Oracle was designated a Leader in all ten of the categories. Oracle fully participated in the RFI process. 

Oracle’s A- grade in Product Experience was slightly impacted by its B++ in Capability where it could add more features to its worker pay capabilities such as other types of wage distribution options and paystub self-service. Customer Experience was slightly impacted by its A- grade in TCO/ROI where it could continue to improve on its business cases through documentation and other examples.  

Oracle performed best in Product Experience with an A- grade, notably in Usability where it received an A due to its exceptional user experience that is fast and continual investment in. In Reliability, Oracle’s strong technology architecture that supports high availability and business continuity led to its 88.1% performance. 

This assessment was based on Oracle Fusion Cloud HCM Payroll, Version 23C, released September 2023.  

This research-based index is the most comprehensive assessment of the value of human capital management software in the industry. Technology buyers can learn more about how to use our Buyers Guide by clicking here and included vendors that wish to learn more can click here. Click below to read the individual reports: 

Payroll Management Buyers Guide  

Domestic Payroll Buyers Guide  

Global Payroll Buyers Guide