Market Perspectives

We are happy to share some insights about Papaya Global drawn from our latest market research, Ventana Research Buyers Guide: Global Payroll, which assesses how well vendors’ offerings meet buyers’ requirements.  

In all of our Buyers Guides, we utilize a structured research methodology called the Value Index that includes evaluation categories designed to reflect real-world criteria incorporated in a request for proposal (RFP) and vendor selection process. We evaluated Papaya Global and 12 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation).  

Our analysis classified Papaya Global as a vendor of Merit, receiving an overall grade of B- with a 59.4% performance. Papaya Global’s best grouped results came in Product Experience at 61.1% performance and a B- grade due in part to its B in Capability. In Customer Experience, Papaya Global received a C++ grade with a 51.4% performance due to its 55.2% performance in TCO/ROI. Papaya Global did not participate in the RFI process. 

Papaya Global’s B- grade in Product Experience was impacted by its C+ in Manageability where it could improve upon the completeness of application- and data-level security by activity, task and process. Customer Experience was impacted by its C+ grade in Validation where it could better specify its product roadmap to show more of the investments and resources being made to their product line.  

Papaya Global performed best in Product Experience with a B- grade, notably in Capability and Usability which, together, make up 40% of the overall weighting, where it received Bs due to its strong support for worker needs such as pay allocation and pay comparison features. In Usability, Papaya Global detailed its good user experience that facilitates communication and collaboration. 

This assessment was based on Papaya Global Payroll and Payments Platform, released September 2023. 

This research-based guide is the most comprehensive assessment of the value of global payroll software in the industry. Technology buyers can learn more about how to use our Buyers Guide by clicking here and included vendors that wish to learn more can click here. Read the report here.