We are happy to share some insights about Sangoma drawn from our latest market research, Ventana Research Buyers Guide: Digital Communications, which assesses how well providers' offerings meet buyers’ requirements.
We recently published four Ventana Research Digital Communications Buyers Guides, an assessment of technology providers and products that provide individual and combined 
Digital Communications, basic suite, platform and premium suite support. At Ventana Research, we continue to believe that, for most use-cases, there is a clear choice for digital communications for any use in your enterprise. We developed four technology assessments and buyers guides to focus on overall Digital Communications requirements as well as specific basic suite, platform and premium suite use-cases.
In all of our Buyers Guides, we utilize a structured research methodology called the Value Index that includes evaluation categories designed to reflect real-world criteria incorporated in a request for proposal (RFP) and provider selection process for digital communications. We evaluated Sangoma in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the provider (TCO/ROI and provider validation).
In the Digital Communications Basic Suite Buyers Guide, our analysis classified Sangoma as a provider of Merit, receiving an overall grade of B with a 67.1% performance. Sangoma’s best
grouped results came in Product Experience at a 68.7% performance and a B grade due in part to its B++ in Usability. In Customer Experience, Sangoma received a B- grade with a 61.6% performance due to its 65.5% performance in TCO/ROI.
Sangoma’s B grade in Product Experience was impacted by its 62.5% performance in Adaptability, where it could offer better configuration modules for role-specific tasks and enhance the depth of its integration capabilities. Customer Experience was impacted by its 57.7% performance in Validation, where it could highlight more specific case studies and the breadth of services the provider has to offer.
Sangoma performed best in Product Experience with a B grade, notably receiving a B++ in Usability due to its adequately served user experience, minimizing training time with easy data entry and the ability to adapt quickly to different tasks, roles and competence levels. Sangoma’s demonstrated value from investments in optimizing TCO/ROI led to its B in this category.
Sangoma did not meet the inclusion criteria for the Digital Communications Overall, Digital Communications Platform or Digital Communications Premium Suite Buyers Guides and thus was not included.
This assessment was based on Sangoma Suite, March 2024 and was available in March of 2024.
This research-based guide is the most comprehensive assessment of the value of digital communications software in the industry. Technology buyers can learn more about how to use our Buyers Guide by clicking here and included software providers that wish to learn more can click here. Click below to read the individual reports:
Digital Communications Overall
Digital Communications Basic Suite
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