Market Perspectives

Ventana Research is sharing insights about SAP SuccessFactors, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2022 Ventana Research Value Index: Workforce Management is a distillation of a year of market and product research efforts.

SAP SuccessFactors provides the Human Experience Management suite, offering SAP SuccessFactors Time Tracking with the ability to record, approve and monitor time for the workforce, ensuring people are paid on time and in accordance with local regulations. Time Tracking is integrated with SAP SuccessFactors Employee Central.

In all of our Value Indexes, we utilize a structured research methodology that includes evaluation categories designed to reflect real-world criteria incorporated in a request for proposal and vendor selection process for workforce management. We evaluated SAP SuccessFactors and 12 other vendors in seven categories, five relevant to the product (Adaptability, Capability, Manageability, Reliability and Usability) and two related to the vendor (Total Cost of Ownership/Return on Investment and Vendor Validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and on data derived from our Benchmark Research on Workforce Management.

SAP SuccessFactors was categorized as an Exemplary Vendor, ranking fourth overall in this Value Index evaluation. It ranked fourth in Product Experience, where it ranked best in Adaptability, and fourth in Usability. It ranked first in Customer Experience, and performed best in TCO/ROI. Its overall performance was impacted by its lower rankings in Capability and Validation, which represent 30% of the weighting in the overall Value Index.

Our assessment finds that SAP SuccessFactors could perform better in Capability, where it ranked sixth, by helping customers fully optimize the end-to-end forecasting and scheduling process. In Validation, where it ranked third, SAP SuccessFactors would have performed even better with depth of case studies and references. SAP SuccessFactors partially participated in the Value Index process. This assessment was based on the SAP SuccessFactors Human Experience Management Suite 1H 2021 release and the SAP SuccessFactors Time Tracking products, made available in May 2021. Since the release of the Value Index, 2H 2021 was released in November, providing a digital punch clock, new time off dashboard, a configurable screen with conditional fields and the ability to manage time worked across days.

Unlike many IT analyst firms that rank vendors from an IT-only perspective or consider futures or vision over what is available in the products today, Ventana Research has designed the Value Index to provide a balanced perspective of vendors and products that is rooted in an understanding of business drivers and needs. This approach not only reduces cost and time but also minimizes the risk of making a decision that is bad for the business. Using the Value Index will enable your organization to achieve the levels of efficiency and effectiveness expected and hoped for when investing in workforce management technology.

This research-based index is the most comprehensive assessment of the value of workforce management software in the industry. Technology buyers can learn more about how to use our Value Index by clicking here, and included vendors that wish to learn more can click here. Read the report here.