Market Perspectives

Learning management systems have evolved dramatically since they were first developed, but more so since dedicated platforms for digital learning experiences were established. The recent pandemic has heightened the imperative for learning management systems as workers have become distanced from the office and traditional human interactions. The challenge of effective digital learning is even greater for high-growth companies and organizations with higher worker turnover that do not want to compromise the quality employee experience that distinguishes their brand and cultural values. Digital learning experiences are often essential in the onboarding process and that initial learning phase in the first couple of months as a new worker. But learning experiences and pathways are also necessary for building skills because they establish the path to learning key attributes for success. The blend of traditional learning management systems with the characteristics of a learning experience platform has become fundamental for organizations dedicated to the skills and workforce evolution required to optimize the outcomes of every worker. The goal is to provide a path for organizational readiness and workforce resilience that enables business continuity and desired worker performance. Docebo is a provider of digital learning platforms with applications and tools to enable skills and career development for any aspect of the organization and workforce. Recently, Docebo added Docebo Connect and Docebo Flow to is multi-product learning suite. Docebo Connect integrates the Docebo Learning Suite platform and third-party cloud systems, creating a more seamless integration with essential connections. Docebo Flow incorporates learning into the everyday workflow — or operational learning — with the ability to provide more dynamic learning where workers need it the most. Rather than waiting for recommended skills development or traditional human training, workers can get better prepared faster, especially for customer engagement. We assert that by 2024, one-half of organizations will expect learning management systems and learning experience platforms to support “operational learning in the flow of work,” or learning needed immediately to perform a current task. Docebo’s platform manages digital learning and provides engaging experiences at the cycle time required to meet workforce and operational needs. The Docebo learning suite is the comprehensive solution the LMS/LXP market needs: It helps create and manage content, deliver training and operational learning, measure impact and use the data to guide improvements. The rapid evolution of the LMS market to a skills and workforce readiness perspective has changed what organizations need and expect from digital learning systems. No longer are requirements limited to what the chief learning officer or human resources leadership need for traditional training. Operational learning and micro-learning techniques are in great demand as those essential moments of performing tasks can have significant impact on the experiences of workers and the constituents they serve. Business leaders are also weighing in on learning needs for the workforce — be it customer or field service, hospitality, retail or in services-based industries, virtual or field sales, or a contact center operating across the globe. Docebo’s offering helps organizations adapt to changing needs with a common platform used for any type of digital learning. The end result is improved quality of work and satisfaction with the engagement that leads to worker retention. The pressing need to maintain and improve operational effectiveness and market competitiveness requires innovative approaches to learning and development. We expect Docebo to continue to expand its product offering as it evolves digital learning for LMS and LXP. Its modern, digital approach and ability to meet a broad set of use cases supports operational skills development necessary to ensure training is completed and, in many cases, certified for specific types of work performed. We would like to see enhancements to Docebo’s engaging learning experiences, providing motivation for skills development beyond certification. This could include gamification and personal career motivation. Docebo’s business growth has enabled it to continue innovating, creating a competitive offering that ensures digital learning can support any range of HCM and business process independent of any HR or HCM system. We expect Docebo to do more in the optimization of the customer experience it provides, and to assure potential new customers that its commitment to learning processes is world class. Given the increasing focus on developing the right skills sets, our assertion is that by 2024, the ability to manage an ever-increasing library of skills will cause organizations that are evaluating a new LMS/LXP to make “skills management and mapping” a top vendor criterion in one-third of organizations. Organizations that require digital learning should evaluate Docebo. Its cloud computing-based platform and its simple but sophisticated approach has changed industry expectations for digital learning that engages and motivates the workforce to skills development. With the expected continuation of a virtual workforce, ongoing investments in learning processes that deliver engaging experiences will elevate the need for products like Docebo.

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