We are happy to share some insights about Verint, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of modern components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and automation...
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Topics:
Customer Experience,
Voice of the Customer,
Contact Center,
Product Information Management,
Digital Commerce,
Subscription Management,
agent management
Ventana Research is happy to share some insights about NICE, drawn from our latest Ventana Research Value Index: Agent Management, which assesses how well vendors’ offerings meet buyers’ requirements. Ventana Research defines agent management as a set of tools that incorporate a core of traditional workforce management and quality management software, with the addition of recent components like intelligent virtual assistants, agent-assistance or guidance driven by artificial intelligence, and...
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Topics:
Customer Experience,
Voice of the Customer,
Contact Center,
Product Information Management,
Digital Commerce,
Subscription Management,
agent management
The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed...
Read More
Topics:
Performance Management,
Sales,
Customer Experience,
Human Capital Management,
Marketing,
Marketing Performance Management,
Office of Finance,
Voice of the Customer,
Continuous Planning,
Business Continuity,
Learning Management,
Analytics,
Business Intelligence,
Cloud Computing,
Data Governance,
Data Integration,
Internet of Things,
Business Planning,
Contact Center,
Data,
Product Information Management,
Sales Performance Management,
Talent Management,
Workforce Management,
Financial Performance Management,
Digital Technology,
Digital Marketing,
Digital Commerce,
Operations & Supply Chain,
Enterprise Resource Planning,
Total Compensation Management,
Continuous Payroll,
Field Service,
Process Mining,
Streaming Analytics,
Conversational Marketing,
Digital Experience Platform,
Experience Management,
Digital Communications,
Analytics & Data,
AI and Machine Learning
The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed...
Read More
Topics:
Performance Management,
Sales,
Customer Experience,
Human Capital Management,
Marketing,
Marketing Performance Management,
Office of Finance,
Voice of the Customer,
Continuous Planning,
Business Continuity,
Learning Management,
Analytics,
Business Intelligence,
Cloud Computing,
Data Governance,
Data Integration,
Internet of Things,
Business Planning,
Contact Center,
Data,
Product Information Management,
Sales Performance Management,
Talent Management,
Workforce Management,
Financial Performance Management,
Digital Technology,
Digital Marketing,
Digital Commerce,
Operations & Supply Chain,
Enterprise Resource Planning,
Total Compensation Management,
Continuous Payroll,
Field Service,
Process Mining,
Streaming Analytics,
Conversational Marketing,
Digital Experience Platform,
Experience Management,
Digital Communications,
Analytics & Data,
AI and Machine Learning
The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed...
Read More
Topics:
Performance Management,
Sales,
Customer Experience,
Human Capital Management,
Marketing,
Marketing Performance Management,
Office of Finance,
Voice of the Customer,
Continuous Planning,
Business Continuity,
Learning Management,
Analytics,
Business Intelligence,
Cloud Computing,
Data Governance,
Data Integration,
Internet of Things,
Business Planning,
Contact Center,
Data,
Product Information Management,
Sales Performance Management,
Talent Management,
Workforce Management,
Financial Performance Management,
Digital Technology,
Digital Marketing,
Digital Commerce,
Operations & Supply Chain,
Enterprise Resource Planning,
Total Compensation Management,
Continuous Payroll,
Field Service,
Process Mining,
Streaming Analytics,
Conversational Marketing,
Digital Experience Platform,
Experience Management,
Digital Communications,
Analytics & Data,
AI and Machine Learning
The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business applications or technology that contribute significantly to improved efficiency, productivity and the performance of their organization. This prestigious award recognizes leaders and pioneers who have contributed to their organization’s success and championed...
Read More
Topics:
Performance Management,
Sales,
Customer Experience,
Human Capital Management,
Marketing,
Marketing Performance Management,
Office of Finance,
Voice of the Customer,
Continuous Planning,
Business Continuity,
Learning Management,
Analytics,
Business Intelligence,
Cloud Computing,
Data Governance,
Data Integration,
Internet of Things,
Business Planning,
Contact Center,
Data,
Product Information Management,
Sales Performance Management,
Talent Management,
Workforce Management,
Financial Performance Management,
Digital Technology,
Digital Marketing,
Digital Commerce,
Operations & Supply Chain,
Enterprise Resource Planning,
Total Compensation Management,
Continuous Payroll,
Field Service,
Process Mining,
Streaming Analytics,
Conversational Marketing,
Digital Experience Platform,
Experience Management,
Digital Communications,
Analytics & Data,
AI and Machine Learning
