We are happy to share some insights about Workforce Software drawn from our latest market research, Ventana Research Buyers Guide: Workforce Management, which assesses how well providers’ offerings meet buyers’ requirements.
We recently published two Ventana Research Workforce Management Buyers Guides, an assessment of technology providers and products that provide individual and combined 
human capital management and workforce management platform support. At Ventana Research, we continue to believe that, for most use-cases, there is a clear choice for workforce management platforms for any use in your enterprise. We developed two technology assessments and buyers guides to focus on Basics and Suite platforms.
In all of our Buyers Guides, we utilize a structured research methodology called the Value Index that includes evaluation categories designed to reflect real-world criteria incorporated in a request for proposal (RFP) and provider selection process for workforce management basics and suites. We evaluated Workforce Software in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the provider (TCO/ROI and provider validation).
In the Workforce Management Basics Buyers Guide, our analysis classified WorkForce Software as an Exemplary provider, receiving an overall grade of A- with an 85.0%
performance. WorkForce Software’s best grouped results came in Product Experience at 85.1% performance and an A- grade due in part to its A in Reliability. In Customer Experience, WorkForce Software received an A- grade with an 84.6% performance due to its 86.3% performance in Validation. WorkForce Software was designated a Leader in Reliability and TCO/ROI.
WorkForce Software’s A- grade in Product Experience was impacted by its B in Adaptability, where it could improve its scope and depth of integration capabilities with common personal productivity applications. Customer Experience was impacted by an A- in Validation, where it could provide readily available case studies having sufficient use cases to provide prospective buyers with confidence that the software provider can meet the requirements.
WorkForce Software performed best in Product Experience with an A- grade, notably receiving an A in Reliability due to its underlying architecture of the software to support its ability to deliver capabilities and functionality to users. It also provides the ability to support high availability and business continuity. It was rated A- in Customer Experience and is a Leader in TCO/ROI with an A- grade due to high quality of demonstrated value from investments and high quality of investment examples.
In the Workforce Management Suites Buyers Guide, our analysis classified WorkForce Software as a provider of Assurance, receiving an overall grade of A- with an 84.9%
performance. WorkForce Software’s best grouped results came in Product Experience with an 85.0% performance and an A- grade due in part to its A in Reliability. In Customer Experience, WorkForce Software received an A- with an 84.6% performance due to its 86.3% performance in Validation. WorkForce Software was designated a Leader in Reliability and TCO/ROI.
WorkForce Software’s A- grade in Product Experience was impacted by its B in Adaptability, where it could improve its scope and depth of integration capabilities with common personal productivity applications. Customer Experience was impacted by A- grade in Validation where it could provide readily available case studies having sufficient use cases to provide prospective buyers with sufficient confidence that the software provider can meet their requirements.
WorkForce Software performed best in Product Experience with an A-, notably receiving an A in Reliability due to its well-defined software architecture to meet the user requirements with ease.
This assessment was based on The WorkForce Suite, v. SaaS, released March 2023.
This research-based guide is the most comprehensive assessment of the value of workforce management software in the industry. Technology buyers can learn more about how to use our Buyers Guide by clicking here and included software providers that wish to learn more can click here. Click below to read the individual executive summaries:
ISG Software Research
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