Press Releases

SAN RAMON, CA, August 9, 2012 – Ventana Research has released its latest Benchmark Research on Customer Feedback Management. Ventana Research undertook this benchmark to gain insight into how customer feedback can be better utilized to enhance the customer experience and deliver business value through a broader understanding of the consumer.

SAN RAMON, CA, July 31, 2012 - In an effort to honor groundbreaking Technologies, Ventana Research has added an all new category to it’s prestigious annual Leadership Awards. The first Technology Innovation Leadership Awards will acknowledge significant accomplishments in a range of technology innovation across business and IT. The awards recognize the pioneers that exemplify the advancements in technology driving change and value for organizations worldwide.

SAN RAMON, CA, July 26, 2012 -- Ventana Research has released its 2012 Value Index for Product Information Management, the latest in a new category of quantified, research-based Indexes on technology vendors and products. This Value Index provides guidance that will enable organizations to ascertain the value of software that allows for better management of product information. Using the Value Index, sales, marketing, operations, finance and IT organizations will be able to evaluate vendors...

SAN RAMON, CA, July 12, 2012 -- Ventana Research has released its 2012 Value Index for Sales Performance Management, the latest in a new category of quantified, research-based Indexes on technology vendors and products. This Value Index provides guidance that will enable sales organizations to ascertain the value of software that allows for better management of sales performance. Using the Value Index, sales, operations, finance and IT organizations will be able to evaluate vendors and their...

SAN RAMON, CA, June 29, 2012 - Celebrating a decade of innovation in technology and research, Ventana Research will be hosting the Business Technology Innovation Summit on November 8, 2012 at the Tech Museum in San Jose, CA. The event will feature key insights from Ventana Research analysts on the past, present and future direction of the technology industry, including the impact of technology innovations for business and IT.

San Ramon, Calif. – June 27, 2012 - Ventana Research has released its 2012 Value Index for Total Compensation Management, the latest in a new category of quantified, research-based Indexes on technology vendors and products. This new Value Index provides guidance that will enable organizations to ascertain the value of software that enables and supports Total Compensation Management. Using the Value Index, businesses and their customer service, operations, finance and IT organizations will be...

SAN RAMON, CA, June 22, 2012 - Ventana Research is announcing that the 2012 Leadership Awards are now open for submissions. These prestigious annual awards recognize organizations and individuals that have achieved notable success along with technology vendors that have achieved a distinguished level of innovation with their products. The sixth annual Leadership Awards will acknowledge significant accomplishments in using people, processes, information and technology while applying best...

San Ramon, Calif. – June 20, 2012 - Ventana Research has released its 2012 Value Index for Financial Performance Management, the latest in a new category of quantified, research-based Indexes on technology vendors and products. Using this latest Value Index, finance and IT organizations will be able to evaluate Financial Performance Management software and service vendors’ offerings, allowing buyers to make choices based on a deeper understanding of how these offerings can address their...

SAN RAMON, CA, June 13, 2012 - Ventana Research has released its latest Benchmark Research, Governance, Risk & Compliance (GRC), which investigates how companies approach and execute their governance, risk and compliance management efforts. The business activities collectively known as GRC are naturally linked. Effective corporate governance ensures compliances with laws, regulations and company policies. Without it, there is no way to reliably control risk. Ventana Research undertook this...

SAN RAMON, CA, June 08, 2012 -- Ventana Research has released its 2012 Value Index for Agent Performance Management, the latest in a new category of quantified, research-based Indexes on technology vendors and products. This new Value Index provides guidance that will enable organizations to ascertain the value of software that enables and supports Agent Performance Management. Using the Value Index, businesses and their customer service, operations, finance and IT organizations will be able...

SAN RAMON, CA, June 01, 2012 - Ventana Research announces a new addition to the research team with Tony Cosentino joining as VP & Research Director for Business Intelligence. Prior to joining Ventana Research, Tony Cosentino spent over twenty years in the technology industry conducting research and providing consulting services for companies such as General Electric, TNS and Ipsos. Tony has helped business and IT use technology across marketing, sales and customer service and brought one of...

SAN RAMON, CA, June 01, 2012 -- Ventana Research will be at the Information Builders' Summit, June 3-7 in Kissimmee, Florida, with an educational exhibit focused on Information Management, Business Analytics, Big Data and Predictive Analytics benchmark research. Attendees will also have the opportunity to learn about the firm's advisory and educational services offered through Ventana Research On-Demand. In addition, visitors will gain access to tools for comparing and contrasting their...

SAN RAMON, CA., December 05, 2012 - Ventana Research has released its latest benchmark research on operational intelligence, a category of technology that provides event and real-time based information and metrics for business and IT. The research was conducted to investigate how organizations use real-time operational and event data to make better, faster decisions and respond more effectively to innovate and gain competitive advantage.

San Ramon, Calif. – May 11, 2012 – New benchmark research from Ventana Research, “Social Collaboration for Human Capital Management” finds that the use of social collaboration and social media is beginning to establish itself as the next step in engaging employees to improve productivity and retain talent in an organization but also for the most complete recruiting and talent management processes.

San Ramon, Calif. – May 3, 2012 – Ventana Research has released its latest Benchmark Research, The Evolution of Information Management, concerning current practices and the benefits organizations may gain by having efficient information management processes and technologies. Ventana Research undertook this benchmark research to acquire information about levels of maturity, trends and best practices in organizations’ information management practices and technologies. In addition, Ventana...

SAN RAMON, CA, April 20, 2011 – Ventana Research will commence on a new benchmark research to provide education on Next-Generation Business Intelligence.

Ventana Research has analyzed how traditional business intelligence (BI) purchased primarily by IT and deployed to business is slowly evolving from dashboards, query, analysis, reporting and presentation centric approaches to a new generation of technologies that is designed for business to engage and address their business process and...

San Ramon, Calif. - April 13, 2012 - Ventana Research has begun its 2012 Value Index for Product Information Management.

This 2012 Value Index will provide guidance that can enable organizations to ascertain the value of applications for addressing product information management. Using the Value Index, businesses and specific commerce, marketing, product, manufacturing and supply chain organizations will be able to evaluate vendors and their products and make choices based on an understanding...

SAN RAMON, CA, April 11, 2012 - Ventana Research has begun its newest benchmark research, "The Smart Agent Desktop: Improving Customer Interactions with Contact Center Agents."

The primary channel for customer service remains interaction with customer service agents in contact centers. This benchmark research will examine current issues and opportunities with the agent desktop and the impact of those issueson the customers' experiences and expectations. The research will also determine what...

SAN RAMON, CA, March 30,2012 -  Ventana Research has begun its 2012 Value Index for Data Integration, which will assess vendors and products to determine those that best meet the intent of this essential information management software. This brand new valueindex will help IT professionals who are looking to assess and improve their data management processes with technology that can help facilitate the integration of data from applications and systems in the enterprise and cloud computing.

SAN RAMON, CA, March 20, 2012 – Ventana Research has released its newest benchmark research, “Trends in Developing the Fast, Clean Close: Refining Financial Processes and Systems for Best Execution.”

Completing the accounting cycle quickly and accurately is essential for any finance organization. Not only is this a good indicator of efficiency, but also the speed in which books are closed has a number of ramifications. It can affect how rapidly a company is able to prepare data management...

San Ramon, Calif. – March 13, 2012 – Ventana Research is set to begin new benchmark research on the current state and maturity of product information management.

As products are added to retail and distributor networks and to catalogs and also web and mobile commerce sites, additional product information must be created, referenced and managed efficiently, which is where product information management comes into play. Competitive pressures require that the product information presented to...

San Ramon, Calif. – March 8, 2012 – Ventana Research is set to begin new benchmark research on the current state and maturity of business planning.

Planning is an essential part of all organizations. Especially in challenging economic environments, planning can make a big difference in how well companies perform. Every part of a business has a plan. There are sales plans, production plans, R&D plans, financial plans and so on, but they are almost always loosely connected. Consequently, when...

San Ramon, Calif. – March 7, 2012 – New benchmark research from Ventana Research, “Predictive Analytics: Improving Performance by Making the Future More Visible,” finds that in organizations that have deployed predictive analytics, over two-thirds are satisfied (45 percent) or very satisfied (21 percent) with their use of predictive analytics.

SAN RAMON, CA, February 24, 2011 – Ventana Research has delivered its research and educational agenda for 2012.  The firm is set to cover the dramatically changing technology revolution for business and IT, while helping businesses utilize every investment and resource as effectively as possible.

Ventana Research had a very aggressive year in 2011, completing over 21 benchmark research studies and releasing research on topics including Hadoop, Business Analytics, Data in the Cloud and Contact...

San Ramon, Calif. – February 23, 2012 – Ventana Research has released its latest Benchmark Research, “In Pursuit of Excellent Customer Relationships: Achieving maturity in managing the customer experience,” assessing the maturity of organizations’ ability to manage customer relationships.

The CRM field has dramatically changed how organizations manage relationships across multiple channels, and a whole new field of business processes and technologies has been developed to help organizations...

San Ramon, Calif. – January 23, 2012 – Ventana Research is not just in attendance at this week’s MicroStrategy World, January 23-26 in Miami, but also exhibiting to help educate buyers on a variety of issues ranging from trends like Big Data, Business Analytics, Cloud Computing, Collaboration and Mobility, to the basics of business intelligence and information management.

Ventana Research CEO & Chief Research Officer Mark Smith, recently ranked the #1 industry analyst in enterprise software...

San Ramon, Calif. – February 16, 2012 – New benchmark research from Ventana Research finds that just 15 percent of technology businesses have the highest Innovative level of maturity in their use of analytics, despite being part of the industry that has the more direct knowledge of the technology to advance people, process and information readiness in an organization.

With business people in the technology sector under increasing pressure to operate more efficiently and make better decisions,...

San Ramon, Calif. – January 19, 2012 – Ventana Research has released its latest Benchmark Research, The Challenge of Big Data, concerning the management of large-scale data management and processing.

Organizations of all sizes and from across all industries have found themselves being deluged by an increasing and never-ending amount of data, coming from a variety of sources. Organizations are also capturing data at a deeper level of detail and keeping more history than ever before. Together,...

San Ramon, Calif. – January 18, 2012 – Ventana Research, the leading business technology research and advisory services firm providing advice and research to business and IT professionals, has established a research and education partnership with KDnuggets, the data mining community’s top resource for data mining and analytics news, jobs, courses, data and more.

Ventana Research and KDnuggets are partnering to survey the state of predictive analytics to better understand the business benefits...

SAN RAMON, CA, January 12, 2011 – Ventana Research is set to commence new benchmark research and provide education on customer feedback management.

The most objective way of understanding the customer experience is by collecting and analyzing feedback. The output from such analysis can be used to improve customer satisfaction across any channel of interaction from marketing and sales to customer services and contact centers. To deliver the best possible customer experience requires the...

San Ramon, Calif. – January 11, 2012 – Ventana Research’s newest benchmark research and education, Business Analytics in Government, finds that stale, outdated, and inaccurate data plague government efforts in use of analytics.

This in-depth benchmark research on business analytics, the latest from the leading business technology research firm, assessed the maturity and competency of organizations at every level in government. Ventana Research undertook this benchmark research to acquire...

SAN RAMON, CA, January 10, 2011 – Ventana Research is set to commence new benchmark research and provide education on Next-Generation Workforce Management.

Ventana Research finds traditional workforce management is evolving from just a time and attendance centered world to a new form of next-generation workforce management, which requires, among many things, collaborative and mobile tools for workers and managers. Traditional administrative-focused workforce management processes have a...

San Ramon, Calif. – January 6, 2012 – Ventana Research has released its latest Benchmark Research – Sales on the Cutting Edge – Improving the Business of Sales to Maximize Revenue. The research investigates sales, which is the line of business department and function, which is the operational pulse of almost every organization. This research was compared and contrasted with a benchmark Ventana Research conducted in 2008 to uncover ways in which sales has evolved or digressed and examination...

San Ramon, Calif. – January 5, 2012 – Ventana Research has promoted industry veteran Alan S. Kay to Senior Vice President of Research Management.

Alan, who recently celebrated his sixth anniversary with Ventana Research, formerly served as Vice President of Research Management. In his new position, Alan will continue his management role and growth of the development, publication, accessibility, delivery and syndication of Ventana Research’s educational research spanning its industry...

San Ramon, Calif. – December 20, 2011 – New benchmark research from Ventana Research finds that although telecommunications organizations are ahead of most other vertical industries in their use of analytics, many of these organizations still have opportunity for significant improvement. 

With telecommunication business people under increasing pressure to operate more efficiently and make better decisions, it is important they comprehend the full potential of business analytics and how to...

SAN RAMON, CA, December 15, 2011 – Ventana Research is launching new benchmark research and education on Customer Relationship Maturity. While excellent customer interaction and service has traditionally been a hallmark of successful companies, today, an organization's success increasingly depends on the effectiveness of its customer related processes across all departments from marketing and sales to call centers and service. 

Because customer satisfaction has become a key business driver,...

San Ramon, Calif. – December 2, 2011 – Ventana Research has announced the results of the 6th annual 2011 Leadership Awards. The Leadership Awards recognize the technology vendors and their customers that have most effectively achieved success through using people, processes, information and technology and applying best practices within specific business and technology categories.

The Leadership Awards distinguishes pioneers and leaders – organizations and individuals that exemplify the...

San Ramon, Calif. – November 30, 2011 – Ventana Research has released new research on the state of contact centers in the cloud. These cutting-edge business technology deployments provide customer interactions and service across the Internet.  This research details the level of adoption, trends and best practices in organizations’ use of cloud computing-based contact center systems.

Thanks to the Internet, additional customer contact channels have been introduced in recent years to make it...

San Ramon, Calif. – November 22, 2011 – New benchmark research from Ventana Research finds that while insurance companies are advancing in their ability to apply analytics, there is still significant room for improvement in their analytics processes and technology. Insurance companies, under more pressure than ever to operate efficiently and make the right decisions regarding customers, policies and claims that can optimize the full potential from business analytics to be effective.

This...

San Ramon, Calif. – November 18, 2011 – New research from Ventana Research finds that social media is an essential part of organizations’ recruiting practices.  While many organizations realize the importance of social media in regard to recruiting and talent management, most organizations have just scratched the surface of what is possible through integrating it into their hiring processes.

This in-depth benchmark research from Ventana Research, the leading business technology research...

San Ramon, Calif. – October 31, 2011 – New benchmark research from Ventana Research finds that education organizations are making some progress in their use of business analytics, but spreadsheet use and inaccurate data, among other things, keep them from harnessing the full potential of analytics. The education industry is under increasing pressure to operate more efficiently and make better decisions, and it is vital these organizations comprehend the full potential of business analytics...

San Ramon, Calif. – October 28, 2011 – Ventana Research is launching new governance, risk and compliance benchmark research to identify, explore and quantify the ways in which finance, line-of-business operations and IT departments in companies each approaches and executes its specific governance, risk and compliance policies and processes.

While governance, risk and compliance (GRC) are longstanding business issues, the “GRC Software” category is a relatively new categorization of technology...

San Ramon, Calif. – October 24, 2011 –The Institute of Industry Analyst Relations (IIAR) has named Mark Smith, CEO and Chief Research Officer at Ventana Research as its top 2011 Software Industry Analyst of the Year (http://analystrelations.org/2011/10/21/iiar-analyst-of-the-year-winners-2011-announced/#more-3306). Smith was nominated by analyst and influencer relations and marketing professionals across the industry, placing him ahead of analysts from industry giants such as Gartner, Inc....

San Ramon, Calif. – October 19, 2011 – New benchmark research from Ventana Research finds that consumer goods businesses are beginning to mature their competencies in the key areas of people, processes and information and technology, but need more business attention to improve significantly.

Business employees, managers, and executives, under mounting pressure to operate more efficiently and make better decisions, are always looking for improved ways to analyze information in order to predict...

San Ramon, Calif. – October 14, 2011 – Research completed by Ventana Research shows that customer service executives and managers can optimize agents’ time by adopting new approaches and supporting systems that can quickly collect and analyze large volumes of data.

Contact center executives and managers are under pressure to provide the best possible customer service while staying within tight operational budgets. This task is increasingly difficult at a time when call centers are receiving...

San Ramon, Calif. — October 12, 2011 — Ventana Research is launching new information management benchmark research to identify trends, market opportunities and organizational requirements associated with information management technologies and processes.

The importance of information management has risen dramatically in the past few years. As the sheer volume of information being processed continues to increase, it becomes more difficult to ensure consistency and quality while at the same...

San Ramon, Calif. – October 3, 2011 – Talent management has a lot of potential. It can deliver the ability to recruit and retain talent and make workers and managers work together effectively. Yet even the most sophisticated HR organizations haven’t filled the gaps in unifying the talent management processes, let alone helping organizations achieve the level of workforce performance desired. With so many business technology advancements in collaboration, mobility, social media, analytics and...

San Ramon, Calif. – September 30, 2011 – New benchmark research from Ventana Research finds retail organizations that take a focused approach to each element of their operations can support improvement in the key areas of people, processes, information and technology to optimize retailer performance.

With retail organizations under increasing pressure to operate more efficiently and make better decisions, it is imperative that they avoid a general approach to business analytics and instead...

San Ramon, Calif. — September 15, 2011 —The uncertainty of customer behavior and variability in availability and cost of goods and services along with the massive amount of under-utilized business data has peaked the business world’s interest in the use of predictive analytics. Organizations are looking to harness the use of volumes of data from transactions and the Internet to provide statistics, better forecasting and optimization to stay ahead of the curve and competition. Ventana Research...

San Ramon, Calif.- September 14, 2011 – Ever increasing regulatory requirements coupled with increasing pressure to deliver best patient care has caused the healthcare industry to rethink their approach to using business analytics. New benchmark research from Ventana Research finds that organizations who take a focused approach to each element of their operations, which vary from finance and administration to operations and billing to the patient care delivered, and to doctors and other...