Press Releases and Media Access
ISG Software Research offers all accredited members of the media unlimited online access to our comprehensive library of qualitative and quantitative market research and analysis. We are available to discuss the market, state of end user organizations, vendors and technology and trends about market evolution.
In addition to access to our benchmark research, webinars, white papers, technology vendors and research notes, the Ventana Research team is also available to the media for:
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- Invaluable resource to provide timely third-party education and validation to support feature articles and breaking news coverage.
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ISG Software Research Press Releases
By 2028, companies will replace many customer experience (CX) point solutions with broad, cross-functional suites to manage CX at the enterprise level, new research from leading global technology research and advisory firm Information Services Group (ISG) (Nasdaq: III) finds.
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Topics:
Customer Experience,
Customer & Contact Center,
IT,
Technology Vendors,
Business,
Knowledge Management,
CX,
Customer Experience Management,
Buyers Guide,
Software Provider,
Software Research,
CXM,
Customer Journey Management
Ventana Research today released its 2023 Customer Experience Management Value Index, a quantified, research-based index evaluating technology providers and products. This Value Index assesses 22 vendors’ products using our Ventana Research methodology and blueprint, evaluating software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Value Index evaluated the maturity of software vendors and products and their value for enterprise use...
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Topics:
Customer Experience,
CX,
Customer Experience Management
