Press Releases

Many enterprises are bypassing traditional call handling in favor of sophisticated contact center applications that meet customers in the environment of their choice, according to a new series of research reports from leading global technology research and advisory firm Information Services Group (ISG) (Nasdaq: III).

Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has announced the winners of the 2024 Digital Innovation Awards, which showcase trailblazing software providers that contribute advancements in technology, drive change and increase value for enterprises worldwide.

By 2028, companies will replace many customer experience (CX) point solutions with broad, cross-functional suites to manage CX at the enterprise level, new research from leading global technology research and advisory firm Information Services Group (ISG) (Nasdaq: III) finds.

Ventana Research, now part of ISG, announced today the 30 finalists of the 17th Annual Digital Innovation Awards. These awards identify the top technologies and products that have the most striking impact in their respective markets, recognizing pioneering vendors that contribute advancements in technology, drive change and increase value for organizations worldwide. This year’s finalists represent a significant wave of technological advancements in the use of AI (artificial intelligence) and...

Ventana Research, now part of ISG, is excited to announce nominations are open for its 17th Annual Digital Innovation Awards. These Awards identify providers and technologies that have the most compelling impact in their respective markets and recognize those that innovate to help enterprises on their path to excellence in digital modernization and transformation of business and IT.

Ventana Research, now part of ISG, today unveiled an insightful market agenda for 2024 that allows enterprises to gain insights from trends and best practices for a competitive edge using knowledge to navigate the technology industry. It highlights the expertise and research-based services at Ventana Research and provides a roadmap using a time-tested methodology and experience gained from operating in the market research industry for over two decades.

Ventana Research, now part of ISG, a leading global technology research and advisory firm, announces the launch of its on-demand Digital Summit designed to generate motivational ideas and insights on the future of the technology industry and introduce market trends for 2024 and how they will shape the industry to 2025 and beyond. The Digital Summit addresses the topic of AI across business and IT, and where generative AI will advance the experiences in the digital workplace and engagement with...

Ventana Research today announced the winners of the 16th Annual Digital Leadership Awards. The prestigious Awards recognize individuals and companies that have embraced the use of technology to help them lead their businesses and optimize readiness across their people, processes, information, and technology to grow their impact and industry potential.

Today Ventana Research announced the finalists of its 16th annual Digital Leadership Awards. These Awards spotlight the individuals and organizations that have utilized and championed modernization and transformation across their people, processes, information, and technology to grow their business and industry market potential.

Today Ventana Research released its 2023 Buyers Guide for Agent Management, a quantified, research-based report evaluating technology providers and products. The Buyers Guide assesses 12 vendors’ products using our Ventana Research methodology, called the value index, evaluating software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Buyers Guide evaluates the sophistication of vendors and products in agent management within contact...

Today Ventana Research released its 2023 Buyers Guide for Contact Center Suites, a quantified, research-based report evaluating technology providers and products. The Buyers Guide assesses 22 vendors' products using our Ventana Research methodology, called the value index, evaluating software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Buyers Guide evaluates how well vendors’ offerings will address organizations' requirements for...

Ventana Research announced today nominations are now open for its 16th Annual Digital Leadership Awards. These Awards honor technology and business leaders in organizations that are championing and implementing advanced business practices and technology to drive better results. The awards recognize individuals and organizations that exemplify the understanding that superior performance requires a clear vision, determination, and the concerted efforts of a team.

Ventana Research announces the winners of the 16th Annual Digital Innovation Awards. These awards identify the technologies that have the most striking impact in their respective markets. The prestigious Ventana Research Digital Innovation Awards recognize trailblazing vendors that contribute advancements in technology, drive change and increase value for organizations worldwide, backed by market research and analyst expertise across business and IT.

Ventana Research announced today the 30 finalists of the 16th Annual Digital Innovation Awards. These awards identify the top technologies and products that have the most striking impact in their respective markets, recognizing pioneering vendors that contribute advancements in technology, drive change and increase value for organizations worldwide. This year’s finalists represent a significant wave of technological advancements in the use of AI (artificial intelligence) and ML (machine...

Ventana Research is excited to announce nominations are now open for its 16th Annual Digital Innovation Awards. These Awards identify the vendors and technologies that have the most compelling impact in their respective markets and recognize those that innovate and help organizations reach their full potential including in their workforce readiness and business resilience.

Ventana Research today unveiled an insightful market agenda for 2023 that allows organizations to gain insights from trends and best practices for a competitive edge using knowledge to navigate the technology industry. It highlights the expertise and research-based services at Ventana Research and provides a month-by-month roadmap using a time-tested methodology and experience gained from operating in the market research industry for over 20 years.

Ventana Research today released its 2023 Customer Experience Management Value Index, a quantified, research-based index evaluating technology providers and products. This Value Index assesses 22 vendors’ products using our Ventana Research methodology and blueprint, evaluating software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Value Index evaluated the maturity of software vendors and products and their value for enterprise use...

Ventana Research today announced the winners of the 15th Annual Digital Leadership Awards. The prestigious Awards recognize individuals and companies that have embraced the use of technology to help them lead their businesses and optimize readiness across their people, processes, information, and technology to grow their impact and industry potential.

Ventana Research today announced the finalists of its 15th Annual Digital Leadership Awards. These Awards spotlight the individuals and organizations that have utilized and championed modernization and transformation across their people, processes, information, and technology to grow their business and industry market potential.

Ventana Research announced today nominations are now open for its 15th Annual Digital Leadership Awards. These Awards honor technology and business leaders in organizations that are championing and implementing advanced business practices and technology to drive better results. The awards recognize individuals and organizations that exemplify the understanding that superior performance requires a clear vision, determination, and the concerted efforts of a team.

Ventana Research announces the winners of the 15th Annual Digital Innovation Awards. These awards identify the technologies that have the most striking impact in their respective markets. The prestigious Ventana Research Digital Innovation Awards recognize trailblazing vendors that contribute advancements in technology, drive change and increase value for organizations worldwide, backed by market research and analyst expertise across business and IT.

Ventana Research is excited to announce nominations are now open for its 15th Annual Digital Innovation Awards. These Awards identify the vendors and technologies that have the most striking impact in their respective markets and recognizes those that innovate and help organizations reach their full potential including in their workforce readiness and business resilience.

Ventana Research today unveiled a uniquely focused and digitally engaged market agenda for 2022. The agenda is designed to enable organizations to plan and gain insights from trends and best practices so they can retain and advance their competitive edge. It also highlights the research and expertise-based services at Ventana Research that provide a roadmap for the year ahead and include the most authoritative guidance available on best practices to support informed technology choices, using a...

Ventana Research today released its 2022 Value Index on Agent Management, a quantified, research-based index evaluating technology providers and products. This Value Index assesses 18 vendors’ products using our Ventana Research methodology and blueprint, evaluating software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Value Index is designed to ensure that it provides objective research and guidance to organizations looking to...

Ventana Research today announced the winners of the 14th Annual Digital Leadership Awards. These awards celebrate organizations and those individuals with their supporting technology vendors that utilize technology to build resilience and readiness across business and IT. The prestigious Ventana Research Digital Leadership Awards recognize individuals and companies that have embraced the use of technology to help them lead their organizations and optimize the readiness across their people,...

Ventana Research today announced the finalists of the 14th Annual Digital Leadership Awards. These awards spotlight organizations and those individuals with supporting technology vendors that utilize technology to advance business and IT. The prestigious Ventana Research Digital Leadership Awards recognize individuals and companies that have utilized and championed improvements across their people, processes, information and technology to grow their business and industry potential.

Ventana Research announces the launch of its new research product, the Market Perspective. Market research and technology advisory services firm Ventana Research assesses and provides guidance for optimizing business through the use of technology across an organization. The Market Perspective will communicate a point of view and guidance on a topic or a technology vendor related to the firm’s areas of market knowledge. Each market perspective is written by Ventana Research without external...

Ventana Research, the leading market advisory services firm in providing consulting, advisory, research and education (CARE) products to organizations worldwide, continues to advance the corporate values of the organization in excellence, reliability, and teamwork with its growth. The firm’s dedication to its clients and use of its products, in what is called the Ventana eXperience (VX), requires a commitment to the growth of the organization in sales and marketing. In this regard, Ventana...

Ventana Research announced today nominations are now open for its 14th Annual Digital Leadership Awards. These Awards honor technology and business leaders that are championing and implementing advanced business practices and technology to drive better results. The awards recognize individuals and organizations that exemplify the understanding that superior performance requires a clear vision, determination, and the concerted efforts of a team.

Ventana Research announces the winners of the 14th Annual Digital Innovation Awards. These awards identify the technologies that have the most striking impact in their respective markets. The prestigious Ventana Research Digital Innovation Awards recognize trailblazing vendors that contribute advancements in technology, drive change and increase value for organizations worldwide, backed by market research and analyst expertise across business and IT.

Ventana Research announced today the 30 finalists of the 14th Annual Digital Innovation Awards. These awards identify the top technologies that have the most striking impact in their respective markets, recognizing pioneering vendors that contribute advancements in technology, drive change and increase value for organizations worldwide. Out of all the nominations, these finalists are exemplary in the advancement of the technology, that from our analysis, have the most significant impact to the...

Ventana Research today released its 2021 Value Index on Contact Center in the Cloud, a quantified, research-based index evaluating technology providers and products. This Value Index assesses 14 vendors’ products using our Contact Center blueprint, evaluating software in seven key categories that are weighted based on our expertise and research to reflect buyers’ needs. The structure of the Value Index reflects our understanding that proper evaluation involves far more than just examining...

Ventana Research launched today its latest continuous Benchmark Research program into The Contact Center and Agent Management. The purpose of this research is to identify, explore and quantify the ways in which organizations use people, processes, information and technology to manage contact centers responsible for interactions and engagement with customers.

Ventana Research today unveiled a distinctively focused and digitally innovative market agenda for 2021. This agenda details the areas of expertise the firm will focus on this year. The overview described in this annual agenda, and continuously updated calendar, provide support to enable business and IT to maximize and refine their people, processes, information and technology using enterprise software and technology.

Ventana Research is excited to announce nominations are now open for its 14th Annual Digital Innovation Awards. These Awards identify the top technologies that have the most striking impact in their respective markets and recognize pioneering vendors that contribute advancements in technology, drive change and increase value for organizations worldwide.

Ventana Research announced today the winners of the 13th Annual Digital Leadership Awards. These awards showcase organizations and the professional leadership that are using technology to achieve exemplary outcomes. The prestigious Ventana Research Digital Leadership Awards recognize leaders and pioneers who have contributed to their organization’s success and championed improvements across their people, processes, information and technology.

Ventana Research announces the hiring of Keith Dawsonas Vice President and Research Director. Dawsonwill lead the expertise in Customer Experience(CX) for Ventana Research. He will guide business and technology leaders and vendors in applications and technology that are making it possible to more effectively understand and optimize the customer experience across all interactions and the entire customer journey. 

Ventana Research is excited to announce that nominations are now open for its 13th Annual Digital Innovation Awards. The awards honor technology providers and the technologies they offer in their products that are making or have the potential to make a positive impact on their users and business at large. Ventana Research created these awards to recognize pioneering vendors, those that develop and provide advances in technology that drive change and increased value for organizations worldwide.

Ventana Research today unveiled a distinctively focused and digitally innovative research agenda for 2020. This agenda details the areas of expertise the firm will focus on this year. The research described in this annual agenda and continuously updated research calendar provides support to enable business and IT to maximize and refine their people, processes, information and technology using enterprise software.

Ventana Research today announced the 10 winners of the 12^th Annual Digital Leadership Awards. These awards spotlight organizations and those individuals with supporting technology vendors that utilize technology to advance business and IT. The prestigious Ventana Research Digital Leadership Awards recognize individuals and companies that have utilized and championed improvements across their people, processes, information, and technology to grow their business and industry potential.

Ventana Research today released its latest market research on Customer Analytics. Today’s intense competition requires that companies know as much as they can about their customers in order to anticipate their needs and deliver the best possible customer experience. But to do so requires the visibility into all customer interactions and the associated data — called the customer journey — to be able to assess and guide improvement. In addition, the processes and techniques to use customer...

Ventana Research announced today that nominations are open for its 12th Annual Digital Leadership Awards. These Awards honor technology and business leaders who are championing and implementing advanced business practices and technology to drive better results. The awards recognize individuals and organizations that exemplify the understanding that superior performance requires a clear vision, determination and the concerted efforts of a team.

Ventana Research today announced the 10 winners of the 12^th Annual Digital Innovation Awards. These awards identify the technologies that have the most striking innovation and impact in their respective categories. The prestigious Ventana Research Digital Innovation Awards recognize trailblazing vendors that contribute advancements in technology, drive change, and increase value for organizations worldwide. The awards are backed by market research and analyst subject matter and technology...

Ventana Research today announced the 27 finalists of the 12^th Annual Digital Innovation Awards. These awards identify the top technologies that have the most striking impact in their respective markets, recognizing pioneering vendors that contribute advancements in technology, drive change and increase value for organizations worldwide. Out of all the nominations, these 27 finalists are exemplar providers who push technology to go further.

Ventana Research announced today that nominations are open for its 12^th Annual Digital Innovation Awards. These Awards honor technology providers, and the technologies they offer in their products, that are making or have the potential to have a positive impact on their users and business at large. Ventana Research created these awards to recognize pioneering vendors; those that develop and provide advances in technology that drive change and increased value for organizations worldwide.

Ventana Research today unveiled a sharply focused and digitally innovative research agenda for 2019. This agenda details the areas of expertise the firm will focus on in 2019. The research detailed in this agenda provides support to enable businesses to maximize and refine their people, processes, information and technology using enterprise software.

Ventana Research today announced the 10 winners of the 2018 Digital Innovation Awards. These awards, presented annually, identify the technologies that have the most striking impact in their respective markets. The prestigious Ventana Research Digital Innovation Awards recognize pioneering vendors that contribute advancements in technology, drive change, and increase value for organizations worldwide, backed by market research and analyst expertise across business and IT.

Ventana Research today announced the finalists of the 2018 Ventana Research Digital Innovation Awards. The Digital Innovation Awards recognize technology providers that have introduced noteworthy innovations in technology that advance business and IT. They showcase advances in the productivity and potential of business applications as well as technology that contributes significantly to improved efficiency, productivity and the performance of an organization.

Ventana Research today announced the recipients of the 2018 Digital Leadership Awards. These awards, presented annually, spotlight organizations and those individuals with supporting technology vendors that utilize technology to advance business and IT. The Ventana Research Digital Leadership Awards is a prestigious leadership awards program, backed by a proven industry analyst firm with market research and expertise across business and IT. The awards recognize individuals and companies that...

Ventana Research today announced the launch of a new webcast series, Friday Back-to-Business Thought Leadership: Six Sessions for Digital Innovation. The six-webcast series will focus on digital transformation in front office processes and technologies that help organizations analyze and operate marketing, sales and service to provide the best possible customer experience. Starting on September 28th with “Innovating Voice of the Customer Technologies,” the series will run through December 7^th,...