Press Releases

Ventana Research today released its 2018 Value Index for Contact Center in the Cloud, a quantified, research-based index evaluating technology, both vendors and products. The Contact Center in the Cloud Value Index assesses product adequacy for a broad range of contact center needs ranging from handling, capturing, analyzing and optimizing customer interactions to engagement, operations and agent management.

Ventana Research announced today that nominations are open for its 2018 Digital Innovation Awards. These Awards, presented annually, honor technology providers, and the technologies they offer in their products, that are making or have the potential to have a positive impact on their clients. Ventana Research created these awards to recognize pioneering vendors; those that develop and provide advances in technology that drive change and increased value for organizations worldwide.

Ventana Research announced today that nominations are open for its 2018 Digital Leadership Awards. These Awards, presented annually, honor technology and business leaders that are championing and implementing advanced business practices and technology to drive better results. The awards recognize individuals and organizations that exemplify the understanding that superior performance requires a clear vision, determination and the concerted efforts of a team.

Ventana Research, the leading business technology research and advisory services firm, today unveiled a sharply focused and digitally innovative research agenda for 2018. This agenda, which continues the firm's 15-year history of research and its extensive reach with both buyers and users of business technology, details the areas expertise the firm will focus on for 2018. The research detailed in this agenda will provide continued support to enable businesses to utilize their technology and...

Ventana Research today announced the 10 recipients of the 2017 Digital Leadership Awards. These awards, presented annually, spotlight organizations and those individuals with supporting technology vendors that utilize technology to advance business and IT. The Ventana Research Digital Leadership Awards is a prestigious leadership awards program, backed by a proven industry analyst firm with market research and expertise across business and IT. The awards recognize individuals and companies that...

Ventana Research announced today its newest market research endeavor on Agent Desktop using its latest innovative service, Ventana Research Dynamic Insights. This new approach to research comes from the industry’s most trusted market research provider; one that has built its reputation on research facts that reliably guide buyers and organizations through evaluating the performance and effectiveness of their current environment and enables them to determine next steps. The new Ventana Research...

Ventana Research today announced the 10 winners of the 2017 Digital Innovation Awards. These awards, presented annually, identify the technologies that have the most striking impact in their respective markets. The Ventana Research Digital Innovation Awards are the most prestigious technology awards program, backed by a proven industry analyst firm with market research and expertise across business and IT. The awards recognize pioneering vendors that contribute advancements in technology, drive...

Ventana Research today announced the finalists of the 2017 Ventana Research Digital Innovation Awards. The Digital Innovation Awards recognize technology providers that have introduced noteworthy innovations in technology that advance business and IT. They showcase advances in the productivity and potential of business applications as well as technology that contributes significantly to improved efficiency, productivity and the performance of an organization.

Ventana Research announced today that nominations are open for its 2017 Digital Leadership Awards. These Awards, presented annually, honor business and technology leaders that are championing and implementing advanced business practices, using  technology to drive maximum results. The awards recognize individuals and organizations that exemplify the understanding that superior performance requires a clear vision, determination, and the concerted efforts of a team.

Ventana Research today launched its latest benchmark research initiative examining the state of customer analytics. The research is designed to examine the use of and intentions for analytics and metrics by all lines of business involved in customer-related activities.

Ventana Research announced today that nominations are open for its 2017 Digital Innovation Awards. These Awards, presented annually, honor technology providers, and the technologies they offer in their products, that are making or have the potential to have a positive impact on their clients.  Ventana Research created these awards to recognize pioneering vendors; those that develop and provide advances in technology that drive change and increased value for organizations worldwide.

Ventana Research today released its latest benchmark research, The State of Workforce Optimization. The research assessed the degree to which organizations are satisfied with their current WFO systems and identified areas where improvements or enhancements would be valuable. It investigated issues WFO users must address, such as empowering agents to perform optimally, training them to interact efficiently and how to ensure best possible customer satisfaction. Ventana Research undertook this...

Ventana Research, a cutting-edge business technology research and advisory services firm connecting to improve business performance, today unveiled a sharply focused and far-reaching research and education agenda for 2017. This agenda, based on a continuation of the firm’s more than decade of research and its analysts’ extensive contacts with both buyers and users of business technology, details the research and functional areas the firm will focus on. The research this agenda details will make...

Ventana Research, the most authoritative and respected benchmark business technology research and advisory services firm, today announced the introduction of its redesigned digital community: www.ventanaresearch.com. This cutting-edge online resource provides otherwise unavailable educational content and industry insights for business users as well as premium content for enrolled members of the Ventana Research community. The design of this new community provides radically simplified...

Ventana Research today announced the 28 winners of the 2016 Leadership Awards. These prestigious Awards, selected and presented annually, identify business and IT leaders who are using technologies and applying best practices to create the best possible outcomes in productivity, performance and support of an organization’s goals and objectives. The awards thus recognize pioneering leaders and organizations that embrace technology to drive change and increase value for organizations across the...

Ventana Research today announced the 30 winners of the 2016 Technology Innovation Awards. These Awards, presented annually, identify the technologies that have had or have the potential to have the most striking positive impact and honor their providers. The Technology Innovation Awards are the most prestigious annual industry technology awards backed by a proven industry analyst firm with market research and expertise across business and IT. The awards thus recognize pioneering vendors that...

Ventana Research today released its 2016 Value Index for Workforce Optimization, a quantified, research-based index evaluating technology vendors and products for workforce optimization software. Ventana Research defines workforce optimization as the effective management of all activities associated with handling customer interactions to ensure an optimal customer experience and alignment to a common set of customer and revenue goals and objectives. Using this Value Index, business and IT...

Ventana Research today released its latest market research study examining the role of cloud computing in the use of contact centers and where customer self-service can help improve both efficiency and the customer experience. This research identifies, explores and quantifies the ways in which organizations use people, processes, information and technology to manage contact centers and customer interactions. It investigates organizations’ plans to improve customer engagement by deploying...

Ventana Research today announced that nominations are now open for its 2016 Technology Leadership Awards. These Awards, presented annually, recognize organizations and individuals that have achieved notable success in leading change, increasing productivity and attaining superior business outcomes. The awards recognize individuals and organizations that exemplify the understanding that superior performance requires a clear vision, determination and the concerted efforts of a team.

Ventana Research today announced that nominations are now open for its 2016 Technology Innovation Awards. These Awards, presented annually, honor technology providers and technologies they offer in their products that are making or have the potential to have a positive impact on their clients. Ventana Research created and annually delivers these awards to recognize pioneering vendors, those that develop and make available advances in technology that drive change and increased value for...

This benchmark research by Ventana Research will provide a detailed picture of the current state and future direction of the use of WFO in organizations. The research will assess the degree to which organizations are satisfied with their current WFO systems and identify areas where improvements...