Press Releases and Media Access
ISG Software Research offers all accredited members of the media unlimited online access to our comprehensive library of qualitative and quantitative market research and analysis. We are available to discuss the market, state of end user organizations, vendors and technology and trends about market evolution.
In addition to access to our benchmark research, webinars, white papers, technology vendors and research notes, the Ventana Research team is also available to the media for:
- Expert source comment and discussion on the market, trends, and players.
- Invaluable resource to provide timely third-party education and validation to support feature articles and breaking news coverage.
If you are a member of the media and need timely assistance, please contact Marketing for immediate assistance.
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Ventana Research
ISG Software Research Press Releases
Today Ventana Research released its 2023 Buyers Guide for Agent Management, a quantified, research-based report evaluating technology providers and products. The Buyers Guide assesses 12 vendors’ products using our Ventana Research methodology, called the value index, evaluating software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Buyers Guide evaluates the sophistication of vendors and products in agent management within contact...
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Topics:
Customer Experience,
Contact Center,
Technology Vendors,
Value Index,
agent engagement,
agent management,
product experience,
Buyers Guide,
Workforce Engagement Management,
WEM,
Contact Center Suites
Today Ventana Research released its 2023 Buyers Guide for Contact Center Suites, a quantified, research-based report evaluating technology providers and products. The Buyers Guide assesses 22 vendors' products using our Ventana Research methodology, called the value index, evaluating software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Buyers Guide evaluates how well vendors’ offerings will address organizations' requirements for...
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Topics:
Customer Experience,
Contact Center,
IT,
Technology Vendors,
Value Index,
Business,
agent management,
product experience,
Buyers Guide
Ventana Research, the leader in business-centric market research and advisory services continues to advance the innovation in the technology analyst firm sector. Legacy firms have remained stagnant with antiquated methods, lackluster digital experiences and outdated product and service offerings. For almost two decades, Ventana Research has been advancing the digital experiences of its products and services to meet the growing demand for in-depth experience and expertise in technology across...
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Topics:
client experience,
product experience
