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New research from leading global technology research and advisory firm Information Services Group (ISG) (Nasdaq: III ) predicts that half of all enterprises will need to modernize their customer relationship management (CRM) systems by 2026 to take advantage of new AI capabilities.
One half of all enterprises will use integrated intelligent automation technologies to optimize digital efficiencies by 2026, say analysts with Information Services Group (ISG) (Nasdaq: III ), a leading global technology research and advisory firm.
Many enterprises are bypassing traditional call handling in favor of sophisticated contact center applications that meet customers in the environment of their choice, according to a new series of research reports from leading global technology research and advisory firm Information Services Group (ISG) (Nasdaq: III).
Many enterprises are turning to data intelligence solutions as the answer to data democratization, enabling the delivery of self-service access to data with guided discovery and natural language search, according to a new research report from Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
Enterprises are utilizing advanced software and artificial intelligence (AI)-driven tools to streamline compensation processes, enhance wage equity and personalize employee rewards, a new research report from leading global technology research and advisory firm Information Services Group (ISG) (Nasdaq: III) says.
By 2028, companies will replace many customer experience (CX) point solutions with broad, cross-functional suites to manage CX at the enterprise level, new research from leading global technology research and advisory firm Information Services Group (ISG) (Nasdaq: III) finds.
Generative AI is reshaping the cloud computing market and is expected to lead to more AI workload-specific cloud platforms in the future, a new research report from leading global technology research and advisory firm Information Services Group (ISG) (Nasdaq: III) says.
Demand for financial consolidation and close management software is on the rise as companies face greater regulatory and legal scrutiny and their need for speed and efficiency grows, according to a new research report from leading global technology research and advisory firm Information Services Group (ISG) (Nasdaq: III).
Responding to growing demand for technology-driven learning solutions, software providers are investing in new capabilities like artificial intelligence (AI)-supported learning coaches, adaptive recommendation engines and embedded social collaboration tools, according to a new research report from leading global technology research and advisory firm Information Services Group (ISG) (Nasdaq: III).
Subscription pricing must go beyond traditional flat-fee models to include consumption-based pricing supported by technology for subscription-based businesses to continue growing, a new research report from leading global technology research and advisory firm Information Services Group (ISG) (Nasdaq: III) says.
The advent of generative AI (GenAI) has dramatically increased awareness and investment in artificial intelligence technologies, with enterprises saying that half of their AI budgets are now devoted to GenAI, according to a new research report from leading global technology research and advisory firm Information Services Group (ISG) (Nasdaq: III).
Demand for advanced data platforms is likely to grow significantly over the next three years as more organizations adopt intelligent applications driven by GenAI and other forms of artificial intelligence, a new research report from leading global technology research and advisory firm Information Services Group (ISG) (Nasdaq: III) finds.
Despite advances in unified communications and collaborative computing, companies still struggle to integrate their digital communications across the enterprise and connect with customers seamlessly, according to a new study from Ventana Research, the software research business of Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
