Press Releases and Media Access
ISG Software Research offers all accredited members of the media unlimited online access to our comprehensive library of qualitative and quantitative market research and analysis. We are available to discuss the market, state of end user organizations, vendors and technology and trends about market evolution.
In addition to access to our benchmark research, webinars, white papers, technology vendors and research notes, the Ventana Research team is also available to the media for:
- Expert source comment and discussion on the market, trends, and players.
- Invaluable resource to provide timely third-party education and validation to support feature articles and breaking news coverage.
If you are a member of the media and need timely assistance, please contact Marketing for immediate assistance.
Press Contact
Marketing
Ventana Research
ISG Software Research Press Releases
Ventana Research today released its 2022 Value Index on Agent Management, a quantified, research-based index evaluating technology providers and products. This Value Index assesses 18 vendors’ products using our Ventana Research methodology and blueprint, evaluating software in seven key categories that are weighted to reflect buyers’ needs based on our expertise and research. The Value Index is designed to ensure that it provides objective research and guidance to organizations looking to...
Read More
Topics:
Customer Experience,
Customer & Contact Center,
Workforce Performance,
Call Center,
Contact Center,
Technology Vendors,
Value Index,
Workforce Management,
Business,
agent engagement,
Workforce Optimization,
agent management
Ventana Research today released its 2019 Value Index for Workforce Management, a quantified, research-based index evaluating technology providers and products. This Value Index assesses product adequacy based on the functional requirements and capabilities of our workforce management blueprint, which reflects what every RFI/RFP should include in an evaluation. The Workforce Management blueprint includes forecasting and scheduling, absence management, activity and task management, time and...
Read More
Topics:
HCM,
Human Capital Management,
Human Resources Management,
Collaboration,
Workforce Performance,
HR,
Time & Attendance,
Workforce Analytics,
Workforce Management,
Workforce Planning,
Workforce Solutions,
Payroll Management,
collaboration for business
