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                  Insurance

                  Our Expertise

                  The need for insurance organizations to modernize their digital computing environment requires business and technology investments that can innovate and streamline its processes. To ensure your digital effectiveness requires insights to how the entire set of policy and billing processes provide the most effective financial and revenue performance. Effective digital environments that maximize technology investments and provide the policy holder experiences desired by consumers for optimal direct engagement and through agencies. How insurance organizations unify their agents and customer interactions through applications at every touchpoint requires digital platforms that provide insights from analytics and data and is one part of the essential path forward to achieve its objectives.

                  ISG Software Research offers expertise and research-based guidance to help insurance organizations through our business and technology advisory to use our subject-matter expertise and meet the business resilience required to reach optimal outcomes. Going beyond traditional digital transformation consulting approaches requires the experience of how to gain the return on the organization’s resources and digital technology investments. ISG Software Research can help.

                  Contact us to learn more.

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                  By 2024, a larger majority of customer interactions in insurance industry will take place using digital channels instead of traditional voice calls.
                  Keith Dawson

                  Keith Dawson

                  Director of Research
                  Customer Experience

                  Industry Insights

                  Research Perspective
                  Delivering a Superior Employee Experience in the Insurance Industry

                  Engaged employees are important in the insurance industry because even modest improvements in productivity can translate into increases in incremental value.

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                  Industry Perspective
                  Business Trends in the Insurance Industry

                  Ventana Research names three key business trends every insurance organization should consider as part of the journey toward better outcomes.

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                  Research Perspective
                  Selecting a Cloud Data Integration Platform for Insurers

                  Integrating cloud-based data with data inside the enterprise is increasingly important to many insurance organizations, yet many rely on exporting data to spreadsheets and text files for this purpose.

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                  Market Perspective
                  Technology Trends in the Insurance Industry

                  Ventana Research names three key technology trends every insurance organization should consider as part of the path forward to achieve its objectives.

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                  eBook
                  Customer Engagement in the Digital Insurance Age

                  For insurance organizations seeking to improve customer retention, our research finds that the top two priorities are to improve customer engagement and experiences.

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                  White Paper
                  Digitize Pricing to Optimize Profitability for Insurance

                  Pricing is an ongoing source of anxiety for insurance organizations because pricing decisions have a direct impact on sales volumes, revenue and profitability.

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                  Research Perspective
                  The Impact of AI on Finance and Accounting in Insurance

                  Futurists and software vendors have been pointing to a day when artificial intelligence using machine learning will help guide insurance organizations.

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                  Industry Agenda

                  ISG Software Research provides a subject matter expertise-based Market Agenda built from our industry experience and market research methodology to provide business and technology insights for your vertical industry. This foundation provides actionable information and guidance to help you identify opportunities for continuous improvement. Unlike other industry analyst firms that do not have an agenda and are easily biased by their clients, we take pride in our passion for excellence and independence to reliably guide your strategy and plans.

                  Ventana_Research_Industry_Agenda_Insurance

                  Want to see our plans for business and technology this year?
                  DOWNLOAD THE INDUSTRY AGENDA

                   

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