Services for Organizations

Using our research, best practices and expertise, we help you understand how to optimize your business processes using applications, information and technology. We provide advisory, education, and assessment services to rapidly identify and prioritize areas for improvement and perform vendor selection

Consulting & Strategy Sessions

Ventana On Demand

    Services for Investment Firms

    We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.

    Consulting & Strategy Sessions

    Ventana On Demand

      Services for Technology Vendors

      We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.

      Analyst Relations

      Demand Generation

      Product Marketing

      Market Coverage

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        Retail

        Our Expertise

        The need for retail organizations to modernize their digital computing environment requires business and technology investments that can innovate and streamline business processes. To ensure your digital effectiveness requires customer experiences that are engaging and convert to greatest potential. Modernizing digital business and technology environment that impact commerce and product experiences is essential for its supply chain and resulting revenue. How a retail organization unifies its processes across customer journey with its applications and for its workforce in human capital management is one part of the essential path forward to achieve its objectives.

        ISG Software Research offers expertise and research-based guidance to help retailers through our business and technology advisory to use our subject-matter expertise and meet the business resilience required to reach optimal outcomes. Going beyond traditional digital transformation consulting approaches requires the experience of how to gain a return on the organization’s resources and digital technology investments. ISG Software Research can help.

        Contact us to learn more.

        Quote.svg

        By 2025, one-half of retail organizations using HCM will enjoy demonstrable improvement in worker mobility and retention from systems that guide employees and managers to address skill and experience gaps.
        Mark Smith

        Mark Smith

        Partner
        Head of Software Research

        Industry Insights

        Research Perspective
        Retail Employee Experience in HR Technology Selection

        Today's retail organizations must deliver a rich, relevant and frictionless employee experience in order to achieve optimal workforce performance and to ensure operational effectiveness.

        eBook
        Reimagine Tax Provision in Retail

        Tight deadlines, detailed calculations and the need for absolute accuracy make tax provision a challenge in retail.

        Viewpoint
        The Digital Potential of Data Intelligence in Retail

        The digital age of data has dramatically transformed organizations by providing the insights that are necessary to confidently make decisions and take action.

        White Paper
        The Dawn of Retail Mobile Intelligence

        Mobile devices and their supporting technologies are changing how retail works, in some cases so rapidly that retailers are in danger of being left in the dust.

        Viewpoint
        Retail Resilience in Digital Commerce

        The opportunity exists for retail organizations to improve the digital commerce experience they offer their customers.

        Industry Perspective
        Technology Trends for Retail Industry

        Ventana Research suggests retail organizations adopt HCM systems and applications with customer service interactions to enrich and optimize processes.

        Industry Perspective
        Business Trends for the Retail Industry

        Balancing the needs from the supply chain with the consideration to sustainability and ESG is essential to retail organizations.

        Research Perspective
        Product Information Management as a Service for Retailers

        The software industry’s evolution toward cloud computing and software as a service (SaaS) has changed how and where retail organizations operate.

        White Paper
        Five Ways to Improve the Employee Experience in Retail

        The employee experience is comprised of the interactions that employees have with their organization over the duration of their employment.

        Viewpoint
        A Complete View of the Customer Enables a Better Retail Experience

        Today we are in “the age of the customer” and terms such as “customer journeys” and “customer experience” are used in many contexts.

        Industry Agenda

        ISG Software Research provides a subject matter expertise-based Market Agenda built from our industry experience and market research methodology to provide business and technology insights for your vertical industry. This foundation provides actionable information and guidance to help you identify opportunities for continuous improvement. Unlike other industry analyst firms that do not have an agenda and are easily biased by their clients, we take pride in our passion for excellence and independence to reliably guide your strategy and plans.

        Ventana_Research_Industry_Agenda_Retail

        Want to see our plans for business and technology this year?
        DOWNLOAD THE INDUSTRY AGENDA

         

        Ready to engage?

        We provide insights and guidance across business and technology. We can help your organization; the first step is to reach out to a member of our team and see how we can help.

        Contact Us