Buyers Guides for Intelligent Automation

2024 Software Provider and Product Assessment

Enterprises face a perfect storm of challenges and opportunities. The pace of digital transformation, coupled with increasing customer expectations for personalized experiences, has applied pressure on enterprises to innovate and optimize. Simultaneously, the rapid expansion of data from diverse sources presents an opportunity for insight-driven decision-making and a challenge in processing and analysis. Enterprises that are grappling with legacy systems struggle to keep up with today’s demands while navigating complex regulatory environments that require detailed compliance and reporting. The global talent shortage, particularly in technology and IT-related fields, makes it difficult for enterprises to scale operations effectively. Moreover, the need for business agility and resilience, along with these converging factors, has created an urgency to automate routine tasks, but also enhance decision-making capabilities, improve customer interactions and accelerate continuous process improvement. In this context, intelligent automation has emerged as a transformative force.

The choice of intelligent automation software should align with an enterprise’s strategic objectives and operational needs. It is also important to consider factors such as the current process landscape, compatibility and integration with the technology infrastructure, data availability and quality, ROI and financial impact and organizational readiness. A well-chosen automation strategy can drive operational excellence, improved customer experiences and enhanced decision-making.

The Buyers Guides for Intelligent Automation evaluate software providers across five categories and produced a separate Buyers Guide and research for each to help best understand, assess, optimize and select software providers.

• The Intelligent Automation Buyers Guide evaluates products that address key elements of process automation, intelligent document processing and process discovery and mining for inclusion in intelligent automation. The guide assesses the following providers: Appian, Automation Anywhere, IBM, Microsoft, ProcessMaker, ServiceNow, Tungsten Automation and UiPath.
  
  
• The Process Discovery and Mining Buyers Guide evaluates products that address key elements of process discovery and mining as we define it. The guide assesses the following providers: ABBYY, Appian, Automation Anywhere, Bizagi, Celonis, IBM, Microsoft, Nintex, Pegasystems, ProcessMaker, ServiceNow, Software AG, Tungsten Automation and UiPath.
  
  
• The Process Automation Platforms Buyers Guide evaluates products that address key elements of process automation platforms as we define it. The guide assesses the following providers: Appian, Automation Anywhere, Datamatics, Fortra, IBM, Microsoft, MuleSoft, Newgen, Nintex, Nividous, Pegasystems, ProcessMaker, SAP, ServiceNow, SS&C Blue Prism, Tungsten Automation, UiPath and Worksoft.
  
  
• The Intelligent Document Processing Buyers Guide evaluates products that address key elements of intelligent document as we define it. The guide assesses the following providers: ABBYY, airSlate, Appian, Automation Anywhere, Datamatics, Fortra, HCLTech, Hyperscience, IBM, Microsoft, MuleSoft, Nividous, OpenText, ProcessMaker, Rossum, ServiceNow, SS&C Blue Prism, Tungsten Automation and UiPath.
  
  
• The Conversational Automation Buyers Guide evaluates products that address key elements of conversational automation as we define it. The guide assesses the following providers: [24]7.ai, Amelia, AWS, Engageware, Google Cloud, HCLSoftware, IBM, Kore.ai, LivePerson, Microsoft, Pegasystems, ServiceNow, Sinch, Sprinklr, Uniphore, Verint and Yellow.ai.

To view the executive summaries of the research, please select the report below.

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To learn more about our Buyers Guide services for software providers including purchasing the complete research and charts or performing an assessment, click here.

View the 2024 Buyers Guides for Intelligent Automation