Join Our Community

Analytics & Data

 

Artificial Intelligence

    Customer Experience

     

    Digital Business

      Digital Technology

       

      Human Capital Management

        Marketing

         

        Office of Finance

          Office of Revenue

           

          Operations & Supply Chain

            Services for Organizations

            Using our research, best practices and expertise, we help you understand how to optimize your business processes using applications, information and technology. We provide advisory, education, and assessment services to rapidly identify and prioritize areas for improvement and perform vendor selection

            Consulting & Strategy Sessions

            Ventana On Demand

              Services for Investment Firms

              We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.

              Consulting & Strategy Sessions

              Ventana On Demand

                Services for Technology Vendors

                We provide guidance using our market research and expertise to significantly improve your marketing, sales and product efforts. We offer a portfolio of advisory, research, thought leadership and digital education services to help optimize market strategy, planning and execution.

                Analyst Relations

                Demand Generation

                Product Marketing

                Market Coverage

                Request a Briefing

                  IT Service Management

                  Quote.svg

                  By 2026, IT Service Management software providers will integrate conversational AI to improve user workflow engagement, understand queries and accelerate ticket resolution.
                  Jeff Orr

                  Jeff Orr

                  Director of Research
                  Digital Technology

                  Maximizing potential through informed strategies

                  Our unique industry research forms the basis of our expertise. This knowledge can empower your enterprise to harness the potential of IT Service Management. We encourage you to leverage these insights as you evaluate your ITSM strategies.

                  Definition

                  IT Service Management software is a strategic, process-based approach that focuses on delivering satisfactory service to end-users. It’s segmented by deployment, application, end-user industry and geography, catering to diverse enterprise IT needs.

                  Research Fact

                  One-half of enterprises purchased service desk workplace services in the past year and another one-third are evaluating outsourced services in the coming year.

                  Best Practice

                  Adopt an agile approach to ITSM, focusing on service delivery and continual improvement. Secure buy-in, leverage research facts for digital transformation and regularly review your ITSM practices to meet changing needs.

                  How we can help

                   

                  Consulting

                  Consulting where we deliver expert guidance with our experience, expertise and market research through workshops and assessments for better business outcomes.

                  Advisory

                  Advisory through our proactive and informed expert advice and insights for optimization of decisions through our ISG Research On-Demand service designed for value every month of the year.

                  Research

                  Research enables insights from our industry analyst team and market research with our Benchmark Research, Dynamic Insights and Value Index research products that provide facts for decisions.

                  Education

                  Education in a range of business, technology and vertical industry topics through our publishing of digital content in mediums and styles for impactful insights across an entire organization.

                  Our Latest Research Let's Get Started

                  Ready to engage?

                  We provide insights and guidance across business and technology. We can help your organization; the first step is to reach out to a member of our team and see how we can help.