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                  Human Capital Management

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                  In order for an organization to achieve its maximum potential and growth objectives, it needs a fully engaged and productive workforce. A new generation of human capital management systems and enabling technologies are allowing businesses to be more agile while continuously facilitating employee engagement and productivity. Digital and decision-support advances in compensation, learning, payroll and workforce management applications are allowing HR to improve responsiveness to business needs and stay in compliance with more complex regulations. And with organizations competing for a shrinking pool of available top talent at the same time baby boomers are exiting the workforce, new AI and machine learning capabilities can improve employer brand value by providing a personalized, relevant and rich experience to both candidates and employees.

                  ISG Software Research offers research-based guidance on utilizing human capital management applications and information to ensure the maximum return on workforce investments and programs. Our insights will guide your organization to improved HR business processes, more actionable insights and an understanding of when to take advantage of emerging digital innovations across the HCM systems landscape.

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                  By 2026, one-half of enterprises will expect their HCM software to be utilizing AI for personalization in the interactions between employees and HR.
                  Matthew Brown

                  Matthew Brown

                  Director of Research
                  Human Capital Management

                  By 2027, three-quarters of enterprises will have identified GenAI use cases that specify HCM system requirements for optimum organizational agility.
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                  By 2026, one-half of enterprises will expect their HCM software to be utilizing AI for personalization in the interactions between employees and HR.
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                  By 2027, three-quarters of enterprises that deploy HR help desk-focused intelligent virtual assistants (IVAs) will benefit from new levels of auto-resolution through the use of AI. 
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                  By 2026, one-third of global 2000 CHROs will partner with CIO and technology leaders in sponsoring ethical AI initiatives for augmenting workforce talent. 
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                  By 2027, one-half of enterprises will enable workforce readiness through HCM and skills development to optimize employee potential and performance. 
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                  Through 2026, one-third of enterprises will use HCM as the foundation to provide visibility in workforce engagement and will use people analytics to alert management on exceptions and risks.
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                  By 2027, two-thirds of enterprises evaluating people analytics offerings will require prescriptive guidance with actionable insights that can be read and heard rather than just visualized in dashboards.
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                  Through 2026, comprehensive approaches to both employee well-being and diversity, equity, inclusion and belonging (DEI&B) will become a required component of HCM systems by CHRO leaders. 
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                  By 2027, one-half of enterprises will transform the social governance in ESG to include fairness in compensation and workplace equity for global operations and the supply chain.
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                  By 2026, one-half of enterprises will deploy conversational and GenAI as a standard requirement for HCM to enable workplace effectiveness.
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                  Through 2027, 8 in 10 enterprises will utilize HCM systems in the cloud, and transition to focus on GenAI effectiveness and worker machine clones that support work.
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                  By 2028, more than one-half of enterprises will formally tie DEI and belonging initiatives to their ESG strategy as a measure of workforce sustainability.
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                  By 2028, three-quarters of enterprises will abandon their existing recruitment processes as they determine that their antiquated methods and supporting CRM systems detract from gaining quality candidates for the workforce.
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                  By 2027, HCM software providers will offer governed and secured HR large language models (LLM) to support CHRO needs for knowledge management in GenAI.
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                  Through 2026, one-third of enterprises will find that the limitations of HCM applications prevent HR processes from achieving the required level efficiency and should be replaced.
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                  By 2027, HCM software providers will realize the limitations of their application suites and will transition to focus on GenAI and worker twins to engage HR and managers for requests and notifications.
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                  By 2027, three-quarters of HR leaders will expect recruitment and CRM software to amplify corporate values and extend into the on-boarding process to compress time to productivity and impact.
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                  By 2026, three-quarters of HR teams will embrace workforce platforms that support the procurement of gig and temporary workers with the required skills for corporate outcomes.
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                  By 2028, one-half of all enterprises will be taking advantage of programmatic recruiting capabilities that support sourcing channels for gaining candidates within cost structure requirements.
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                  By 2028, demonstrable, transferrable skills will overtake prior job titles and education as leading qualifiers in the hiring and promotion processes for one-half of enterprises.
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                  By 2027, the majority of enterprises will abandon the traditional ATS in favor of a talent intelligence platform, combining external and internal talent evaluation, skills matching and people analytics.
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                  By 2028, one-half of enterprises will deem that the submission of resumes is a waste of time and do not represent the candidate and will shift to video and AI summaries to present individual candidates to the hiring manager.
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                  By 2027, one-third of enterprises will find that the lack of performance management alignment to work objectives and goals presents an opportunity to reinvest into software that meets their daily needs.
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                  By 2026, software providers in talent management will determine the lack of skills specialization information about candidates and workers will require a transition to new applications to meet enterprise requirements.
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                  Through 2027, the lack of software provider innovation in performance management capabilities representing the performance of talent will require a new generation of AI-focused software.
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                  By 2027, self-directed career pathing will be utilized by one-third of enterprises using digital learning through LMS or LXP, supporting the need to dynamically identify skill gaps and learning plans to ensure worker retention and trust.
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                  By 2026, LMS and LXP platforms with embedded skill and job ontologies that recommend optimal learning paths will guide one-quarter of enterprises to elevate employee engagement and retention.
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                  By 2027, one-third of enterprises will expect their LMS/LXP to support “operational learning in the flow of work” or learning needed immediately to perform a current task. 
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                  By 2026, one-third of all enterprises exploring a new LMS/LXP will expect it to leverage mixed reality technologies to “job explore” or simulate the experience of working in a new role. 
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                  By 2027, the need to manage an ever-increasing library of skills will cause organizations that are evaluating a new LMS/LXP to make “skills management and mapping” a top vendor criteria in one-third of enterprises. 
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                  By 2028, one-quarter of enterprises will require that learning is experienced through GenAI that can provide intelligent guidance on the skills that should be improved for a worker to be effective.
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                  By 2027, the transition of learning systems to engage workers in a more consumer-like 'binge-watching' experience will cause one-third of enterprises to re-examine their software providers.
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                  Through 2028, the software category of learning management will have been absorbed into HCM, requiring remaining software providers to further specialize their offerings.
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                  By 2027, digital learning software providers will need to embed AI and provide GenAI capabilities to support required employee experiences.
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                  By 2027, one-third of all payroll systems will improve the accuracy of—and minimize the need for—manual adjustments by adopting AI-infused platforms that predict and guide for resolving issues in processing.
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                  By 2026, one-third of enterprises will offer earned wage access (EWA) to their workforce as on-demand payroll offerings become available for workers who desire and demand pay flexibility.
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                  By 2027, one-quarter of enterprises will offer their workers financial wellness support such as personal budgeting and planning tools and services and earned wage access offerings at no cost to employees.
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                  By 2028, one-fifth of enterprises will benefit from payroll platforms that use AI to detect errors and omissions that would prohibit the payroll run, like missed punches, and nudge managers to take action and resolve.
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                  Through 2026, one-quarter of enterprises will look to have a secured conversational and GenAI experience for employees to understand and learn more about the pay and benefits provided by the employer.
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                  Through 2026, one-third of enterprises using payroll management software will deem the paystub as a critical method for communicating information and benefits to the worker.
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                  By 2027, the need for managing payroll globally will require software providers to have a unified offering for enterprises.
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                  Through 2026, payroll management software providers will be expected to provide more flexible means to communicate benefits through pay by providing or integrating with document design tools.
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                  By 2027, compensation market pricing processes deployed in one-half of enterprises will include the benchmarking of skills, not just jobs.
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                  By 2026, one-third of enterprises utilizing compensation planning tools will require them to support complex (salary increase and bonus) budget allocation modeling scenarios, rules and guidelines, by both P&L and talent segments. 
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                  By 2028, one-quarter of enterprises using compensation software will incentivize employees to take more of their compensation in variable pay through the platform’s compensation equivalencies tools.
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                  By 2026, over one-third of enterprises using compensation management and people analytics will gain competitive advantage through effective collaboration between HR and Finance using market pay insights.
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                  By 2026, there will be clear evidence of a trend in the compensation management and rewards and recognition software markets to merge respective capabilities.
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                  By 2027, one-half of all compensation management systems will offer job matching against market and internal benchmark jobs as a core capability in support of market and internal job pricing.
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                  Through 2026, one-quarter of enterprises will require that industry benchmarking of compensation is easily integrated to their compensation software to ensure effective pay insights on a continuous basis.
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                  By 2026, the majority of enterprises evaluating compensation management software will list automated pay equity modeling and anomaly detection as required system functionality.
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                  By 2027, the compensation processes in one-quarter of enterprises will be deemed ineffective and require a strategic assessment on whether the methods and systems are aligned to desired priorities and values.
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                  Through 2026, the software category for total compensation management will require re-imagining to support GenAI for the entire workforce.
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                  Through 2027, the blending of all pay and worker types in an entire workforce will become the focal point of compensation software.
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                  By 2026, scheduling within one-half of enterprises using workforce management systems will integrate gig workers and engage agencies to procure these workers when employees are not available. 
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                  By 2027, two-thirds of enterprises using workforce management systems will benefit from having real-time visibility into the cost of schedules, including rates and worker types. 
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                  By 2026, one-third of enterprises using workforce management systems will be assigning work or shifts by skills required, not just job type, achieving much greater precision in optimizing resource deployments. 
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                  By 2027, over one-third of enterprises will require that WFM systems include an integrated HR service delivery through the use of conversational AI methods.
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                  By 2026, one-quarter of enterprises will require workforce management systems to automatically compare job skill requirements and worker skills alongside availability during the schedule generation process.
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                  By 2026, the integration of earned daily pay using workforce management software will help provide the insight for enabling workers to determine payment methods.
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                  By 2027, the software category of workforce management will become a standard application for all HCM application suite offerings.
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                  Through 2027, the needs for managing time worked will include using AI and sensors to provide knowledge of when worker activity is detected.
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                  By 2027, the personalization of HCM systems through use of AI will allow three-quarters of enterprises to benefit from recommendations that make the employee experience more impactful and satisfying.
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                  By 2026, over one-quarter of enterprises using HCM platforms will observe demonstrable improvement to the use of workers due to platform guidance that helps employees and managers overcome skill and experience gaps.
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                  By 2027, intelligent virtual assistants using GenAI will be able to discern intentions to address employee issues and questions without time-consuming HR help desks, benefiting over one-quarter of enterprises.
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                  By 2027, one-third of enterprises will expect their HCM platform to provide career and skill growth opportunities to system-matched employees for the maximization of opportunity and potential.
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                  By 2028, one-quarter of enterprises will have created pools of potential coaches, mentors and external experts like corporate alumni to enable self-directed career management and elevate the employee experience. 
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                  By 2026, one-half of enterprises will require AI in all HCM and adjacent systems to curate personalized experiences for all workers to enable engagement for productivity and retention.
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                  By 2027, the focus on employee experience will cause HCM software providers to adapt and redesign their approach to emphasize the employee journey, not just the application.
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                  By 2026, the use of GenAI in HCM platforms will become a standard requirement for supporting every application need for employee engagement.
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                  ISG Research On-Demand is an advisory service that provides access to exclusive research and monthly dialogue with our analysts.Visit the services page to learn more.
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                  Market Perspective
                  UKG is Vendor of Assurance in Total Compensation Management Value Index

                  Ventana Research assesses total compensation management software from UKG.

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                  Market Perspective
                  Ceridian is Vendor of Merit in Total Compensation Management Value Index

                  Ventana Research assesses total compensation management software from Ceridian.

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                  Market Perspective
                  Workday is Innovative in Total Compensation Management Value Index

                  Ventana Research assesses total compensation management software from Workday.

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                  Market Perspective
                  Salary.com is Vendor of Assurance in Total Compensation Management Value Index

                  Ventana Research assesses total compensation management software from Salary.com.

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                  Market Perspective
                  Unit4 is Exemplary in Total Compensation Management Value Index

                  Ventana Research assesses total compensation management software from Unit4.

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                  Market Perspective
                  Payscale is Innovative in Total Compensation Management Value Index

                  Ventana Research assesses total compensation management software from Payscale.

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                  Analyst Perspective
                  Workday Excels at People Analytics

                  Workday People Analytics provides valuable insight into the performance of workers and teams, including employee engagement, productivity and turnover.

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                  Market Perspective
                  beqom is Exemplary in Total Compensation Management Value Index

                  Ventana Research assesses total compensation management software from beqom.

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                  Market Perspective
                  Cegid Group is Vendor of Merit in Learning Management

                  Ventana Research’s 2023 Value Index on Learning Management evaluates Cegid.

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                  Market Perspective
                  SAP is Innovative in Total Compensation Management Value Index

                  Ventana Research assesses total compensation management software from SAP.

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                  Market Perspective
                  D2L is Rated as a Vendor of Assurance in Learning Management

                  Ventana Research’s 2023 Value Index on Learning Management evaluates D2L.

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                  Market Perspective
                  ADP is Exemplary and a Leader in TCM Value Index

                  Ventana Research assesses total compensation management software from ADP.

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                  Market Perspective
                  Oracle is Exemplary and a Leader in TCM Value Index

                  Ventana Research assesses total compensation management software from Oracle.

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                  Market Perspective
                  Axonify is Vendor of Merit in Learning Management

                  Ventana Research’s 2023 Value Index on Learning Management evaluates Axonify.

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                  Market Perspective
                  360Learning is Vendor of Assurance in Learning Management

                  Ventana Research’s 2023 Value Index on Learning Management evaluates 360Learning.

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                  Market Perspective
                  Workday is Vendor of Merit in Learning Management

                  Ventana Research’s 2023 Value Index on Learning Management evaluates Workday.

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                  Analyst Perspective
                  Total Compensation Management Value Index Classifies and Rates Vendors

                  In an assessment of 14 suppliers of total compensation management technology, Oracle’s products were most often in alignment with buyers’ requirements.

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                  Market Perspective
                  Degreed is Innovative Vendor in Learning Management

                  Ventana Research’s 2023 Value Index on Learning Management evaluates Degreed.

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                  Analyst Perspective
                  Market Observations from the Total Compensation Management Value Index

                  Ventana Research offers market observations from the Total Compensation Management Value Index 2023 for TCM software products.

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                  Market Perspective
                  Absorb LMS is Rated as Innovative Vendor in Learning Management

                  Ventana Research’s 2023 Value Index on Learning Management evaluates Absorb LMS.

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                  Market Perspective
                  Oracle is Rated as a Vendor of Assurance in Learning Management

                  Ventana Research’s 2023 Value Index on Learning Management evaluates Oracle.

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                  Market Perspective
                  CrossKnowledge is Rated a Vendor of Assurance in Learning Management

                  Ventana Research’s 2023 Value Index on Learning Management evaluates CrossKnowledge.

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                  Market Perspective
                  SAP is Exemplary Vendor and Value Index Leader in Learning Management

                  Ventana Research’s 2023 Value Index on Learning Management evaluates SAP.

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                  Market Perspective
                  Adobe is Innovative and Value Index Leader in Learning Management

                  Ventana Research’s 2023 Value Index on Learning Management evaluates Adobe.

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                  Buyers Guide
                  Total Compensation Management 2023 Value Index

                  Ventana Research's 2023 Total Compensation Management Value Index.

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                  Market Perspective
                  Docebo is Exemplary and Overall Leader in Learning Management

                  Ventana Research’s 2023 Value Index on Learning Management evaluates Docebo.

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                  Market Perspective
                  PeopleFluent is Innovative and Overall Leader in Learning Management

                  Ventana Research’s 2023 Value Index on Learning Management evaluates PeopleFluent.

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                  Market Perspective
                  Cornerstone OnDemand is Exemplary and Overall Leader in Learning Management

                  Ventana Research’s 2023 Value Index on Learning Management evaluates Cornerstone OnDemand.

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                  Analyst Perspective
                  Learning Management Systems: An Integral Resource for Any Organization

                  Observations from the Learning Management Value Index 2023 and how well 15 vendors match buyers’ requirements for learning management system software.

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                  Analyst Perspective
                  Learning Management Systems Value Index Classifies and Rates Vendors

                  The Learning Management Value Index 2023 gauges how well offerings from 15 vendors match buyers’ requirements for learning management system software.

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                  Analyst Perspective
                  Power the Talent Journey with Integrated Systems

                  An integrated HCM system – whether a single platform or point solutions linked by APIs – creates unified experiences over the entire worker life cycle.

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                  Viewpoint
                  Using Payroll Software to Bolster the Employee Experience

                  Employee engagement is a critical factor in the success of any organization. And a positive employee experience plays a crucial role in driving this engagement.

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                  Market Perspective
                  Skillsoft Provides Workers with Opportunities for Career Advancement

                  Skillsoft offers e-learning courses to help companies foster a growth and learning environment that strengthens skills and improves worker engagement.

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                  Market Perspective
                  Appcast Transforms Recruitment with Programmatic Advertising

                  Appcast offers programmatic recruitment advertising services that maximize algorithms and artificial intelligence to optimize marketing budgets.

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                  Analyst Perspective
                  5 Strategies to Improve Candidate Experience and Conversion Rates

                  Simplicity and transparency in candidate recruitment and hiring processes are key to a positive, engaging experience and attracting top talent.

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                  Buyers Guide
                  Learning Management 2023 Value Index

                  Ventana Research's 2023 Learning Management Value Index.

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                  Analyst Perspective
                  Continuous Compensation Management Requires the Right Technology

                  Continuous compensation management can improve employee engagement and reduce regrettable attrition through frequent assessment of compensation structures.

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                  White Paper
                  Unlocking the Future of Compensation Management

                  Compensation management software has become a necessary part of the human capital management (HCM) technology stack.

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                  Analyst Perspective
                  The Case for Continuous Performance Management

                  Moving to a continuous performance management cycle improves employee engagement because workers receive regular feedback and feel valued and appreciated.

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                  Analyst Perspective
                  HCM Market Agenda: A Focus on Experience and Engagement

                  The 2023 Human Capital Market Agenda provides insights to derive maximum potential from workforce- and people-related technology investments & initiatives.

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                  Market Perspective
                  SAP SuccessFactors Reinforces Employee Value and Potential

                  SAP SuccessFactors uses individualized experiences to reinforce the value and potential of each worker, creating more effective and motivated employees.

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                  Analyst Perspective
                  Skills-First Hiring is the Future of Talent Acquisition

                  Using a skills-first approach to talent evaluation by prioritizing skill set and potential expands the pool of applicants considered for open positions.

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                  Analyst Perspective
                  UKG Excels in User Experience

                  For organizations seeking to deliver a superior employee experience, investing in UKG’s people-first HCM software can build trust and engagement.

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                  Market Perspective
                  Immedis Simplifies Global Payroll

                  Immedis is a consolidated global payroll platform that enables a unified view of payroll operations, real-time data analytics and advanced reporting.

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                  Market Perspective
                  TalentQuest Offers Integrated Talent Management Platform

                  TalentQuest’s unique approach to immersive learning using virtual reality offers individuals real-life experience at reduced cost and risk to organizations.

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                  Viewpoint
                  Modern Workforce Scheduling Requires a New Mindset

                  Over the last decade, various aspects of scheduling deskless or hourly workers, and managing their efforts in general, have become increasingly more sophisticated. While this has largely been a result of organizations wanting and needing more precisi

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                  Market Perspective
                  Wanzl Earns Digital Leadership Award in HCM with Ceridian for 2022

                  Susan Smith and Wanzl earned the 2022 Digital Leadership Award in Human Capital Management for transforming payroll functions with Ceridian.

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                  Market Perspective
                  Cornerstone Empowers Skills for Talent Experiences

                  Organizations using modern LMS systems that entice users to engage through strategic, creative content maximize learning outcomes, worker growth and ROI.

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                  Market Perspective
                  Eightfold.ai Supercharges through Talent Intelligence

                  Eightfold.ai’s Talent Intelligence Suite is an artificial intelligence-powered platform that delivers actionable insights for informed talent decisions.

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                  Analyst Perspective
                  Three Trends in Digital Learning for 2023

                  Organizations have high expectations that digital learning systems will deliver improved business outcomes, hyper-personalization and new learning mediums.

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                  Analyst Perspective
                  Oracle CloudWorld: HCM Leads Employee Experience Potential

                  Oracle’s CloudWorld 2022 featured advances to its Cloud HCM platform that deliver an improved employee experience.

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                  Analyst Perspective
                  High-Volume Recruiting Requires Specialized Technology Approaches

                  Discover how to customize recruitment for high-volume hires through the use of key technology and simplified hiring processes.

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                  Market Perspective
                  Payscale Enables Compensation Management with Pay Equity

                  Payscale offers technology that enables organizations to stay on top of compensation trends to identify and mandate appropriate pay.

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                  Market Perspective
                  Phenom Optimizes Talent Management for Improved People Experiences

                  Phenom is an AI-powered talent management application focused on the scope of experiences from candidates and recruiters to the manager and the HR team.

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                  Market Perspective
                  beqom Enables Compensation to Performance Management

                  Transparency around compensation is key, as is continuous recognition of employee achievements, and both can be accomplished with TCM by beqom.

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                  Analyst Perspective
                  Investment in LMS is an Investment in Organizational Success

                  The learning management system technology market has evolved dramatically over the past two decades.

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                  Analyst Perspective
                  Select the Right Technology to Master Global Payroll Complexities

                  Payroll Management is one of the six major focus areas in the Human Capital Management research and advisory practice at Ventana Research. “Continuous payroll” is a hot topic in this area, with much discussion about the always-on nature of this enhan

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                  Analyst Perspective
                  The Power of People Analytics: Moving Beyond the Dashboard

                  People analytics enable organizations to gain data-driven insights that optimize the impact and value of the workforce.

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                  Analyst Perspective
                  iCIMS Helps Organizations Recruit and Engage Talent

                  It has been nearly two and a half years since the world was thrust into one of the most dramatic eras of workforce transformation in the modern era. Organizations have been forced to reevaluate everything about the workforce, from the physical spaces

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                  Analyst Perspective
                  A Talent Acquisition Platform Leads to Competitive Advantage

                  The Great Resignation has made it abundantly clear that candidates expect the same type of consumerized experience in the hiring process as they do when buying anything at all. To win or keep the best talent, organizations must make the hiring proces

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                  QandA
                  Empower the Workforce to Reach its Full Potential

                  Businesses are moving to more service-based models, and finding and retaining top talent has become more mission critical than ever before. But as businesses compete to keep employee costs down and retain talent, many have turned to technology to fin

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                  QandA
                  An Executive Discussion on Work Management

                  Organizations are finding it increasingly difficult to address the changing demands of work in a way that optimally utilizes resources to deliver improved results while controlling levels of financial investment. C-level and executive teams must ensu

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                  QandA
                  Leadership in Planning for Sales Performance

                  We hear all the time that we’re existing in an age of information. If that’s the case and we have more data at our fingertips than ever before, why isn’t every sales organization operating at historic levels of efficiency?

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                  Self-Assessment
                  Learning Management as the Foundation of Talent Management

                  A key component of HCM is learning management, a continuous process designed to ensure that an organization’s employees have the skills, competencies and resources they need to be productive and engaged. Effective learning management typically improv

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                  Self-Assessment
                  Does Your Workforce Management Need Work?

                  Accurately forecasting and effectively meeting labor and staffing demands is critical for every organization and industry, and HCM technology platforms are rising to this challenge, evolving at an unprecedented pace to optimize workforce operations.

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                  Self-Assessment
                  Enhancing Collaboration Between HR and the Office of Finance

                  In today’s fluid operating environment, organizations must be agile and resilient to deal with shifts in how and where people work, ever-changing regulations and mounting competition to attract and retain top talent. However, while addressing these c

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                  White Paper
                  Incentive Compensation in Modern Revenue Management

                  Incentive compensation management (ICM) systems have traditionally focused on the needs of sales divisions, but these groups are typically distinct from other departments within the organization and are usually compensated based primarily on new sale

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                  Market Perspective
                  Salary.com Earns Human Capital Management Digital Innovation Award

                  The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications as well as technology that contributes significantly to the improved processes and performance of an organization. Our

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                  White Paper
                  Empower the Modern and Agile Agent Workforce

                  Readiness and agility of the workforce is the foundation of business resiliency. Black swan events will test an organization’s ability to respond and operate effectively under challenging conditions, including pandemics and other disruptions that for

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                  White Paper
                  Accessible Analytics Improve Operational Performance

                  For decades, organizations have been trying to make information and analysis available to the lines of business to improve their operations. Our research shows that analytics generate value for organizations in multiple ways.

                  View
                  White Paper
                  Pay Equity Management

                  “Pay equity” is the moral compass of an organization. It should guide its management, its workforce, and the methods by which the company compensates its employees.

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                  White Paper
                  Building a Unified Workforce for Customer Engagement

                  Two years after the pandemic upended contact center operations, many managers are finding that they still face challenges finding enough staff to meet customer demand. What was an unusual situation has now become a continuing structural problem that

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                  Research Perspective
                  The Digital Future of Human Capital Management

                  A new generation of digital technologies is extending human capital management (HCM) systems, making them simpler and more productive than ever before.

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                  Research Perspective
                  Using People Analytics in Total Compensation Management

                  In recent years, organizations have made significant changes to the way they compensate workers. The focus on cash compensation has, in many sectors, given way to a more comprehensive as well as a more creative and personalized approach, one that’s n

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                  Research Perspective
                  Learning Management: The Key to Talent Management Effectiveness

                  Ventana Research defines Human Capital Management (HCM) as the strategies, processes, practices and programs that organizations use to maximize the value delivered by their workforce. A key component of HCM is learning management, a continuous proces

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                  Research Perspective
                  Next-Generation Workforce Planning

                  Traditional workforce planning is a set of processes performed by the Human Resources (HR) function, working with business units and departments to address short- and long- term staffing needs. In this model, HR provides guidelines on pay rates per l

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                  Research Perspective
                  The Employee Experience Train Keeps Rolling

                  Employee engagement and the improvement of its associated metrics has been a focus for HR executives for years, but a broader approach is now emerging. This new, more impactful vision builds around the central goal of delivering a superior employee e

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                  Research Perspective
                  The New Imperative for Employment Verification

                  Trite though it sometimes sounds, people truly are an organization’s most important asset. But in today’s complex and rapidly changing marketplace, efficiently hiring the best possible employees is far from simple.

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                  Viewpoint
                  Three Essential Elements for a Future-Ready Workforce

                  As operating environments become more fluid and less predictable, it becomes more important to build organizational adaptability and resilience, especially for the leadership team.

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                  eBook
                  From Employer Branding to Business Sustainability

                  This eBook covers the relationship between learning management and talent management systems and the value they can deliver by enhancing business agility to maximize sustainability.

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                  Research Perspective
                  Activating Intelligence for HCM

                  The Rise of Human Capital Management over the last five years has introduced new opportunities to have a more centralized and process-driven approach.

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                  eBook
                  Achieving Success with People Analytics

                  An organization’s business objectives related to profitability, growth, continuity, risk and core values are all impacted by Human Capital Management (HCM) concerns and must be considered in the context of the people agenda.

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                  eBook
                  Global Payroll as a Strategic Asset

                  The payroll function has traditionally focused on consistent execution of employee service and compliance assurance, with incremental improvements from process automation and other small efficiency gains made along the way. But the mandate, scope and

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                  eBook
                  Intelligence in Human Capital Management

                  People are the center of every organization. And the experiences—positive or negative—of the workforce will affect the level of human engagement that can be achieved. It will determine whether everyone, from seasoned company leadership to the newest

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                  Viewpoint
                  Gain Full Value in Workforce Management Software

                  The world of work has changed dramatically in recent years, from the types of workers to where, how and when they complete their work, to the ways they are engaged.

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                  Analyst Perspective
                  The Impact of Payroll Technology on the Employee Experience

                  I spent years in the talent acquisition space, and I think that at least several months of that time – cumulatively – was spent just trying to get people to calm down. Talent acquisition is a critically important business process, but if I had a doll

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                  Analyst Perspective
                  Oracle ME Aims to Drive Employee Engagement, Productivity, Retention

                  In my more than two decades in the world of human resources and human capital management technology, I have never seen a topic become so completely ubiquitous so quickly as has employee experience. This is great news from my perspective. As I address

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                  Dynamic Insights
                  Employee Experience 2022 Dynamic Insights Research Report

                  Ventana Research has conducted market research in the area of Human Capital Management (HCM) for two decades. The research has been conducted against the backdrop of the idea that Human Resources (HR) must play a more strategic role in the management

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                  Analyst Perspective
                  Total Compensation Imperatives for Every Organization

                  Compensation management is a key talent management process involving all workers and managers within an organization.

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                  eBook
                  Intelligence in Human Capital Management

                  People are the center of every organization. And the experiences—positive or negative—of the workforce will affect the level of human engagement that can be achieved.

                  View
                  Market Perspective
                  Employee Experience is Better with Workflows from ServiceNow

                  A productive and engaged workforce is fundamental to many successful enterprises/organizations. But the pandemic has created unique challenges to “business as usual” and has transformed the employee experience across nearly all aspects.

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                  Analyst Perspective
                  Personalization is Key to Employee Experience and Retention

                  Personalization is everywhere, from clothes that are selected for us and delivered to our homes, to the ads we see, to the movies we stream. It’s no surprise that employees expect that same level of curated experience in the workplace. And yet, evide

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                  Research Report - VOD
                  Total Compensation Management: Market Insights from Benchmark Research

                  Ventana Research performed this research to determine attitudes toward, and utilization of, Total Compensation Management (TCM). This document is based on our research and analysis of information provided by participants at organizations that we deem

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                  Market Perspective
                  Docebo Raises the Bar for Digital Learning

                  Learning management systems have evolved dramatically since they were first developed, but more so since dedicated platforms for digital learning experiences were established. The recent pandemic has heightened the imperative for learning management

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                  Market Perspective
                  Paycom is a Vendor of Merit in Workforce Management Value Index

                  Ventana Research is sharing insights about Paycom, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

                  View
                  Market Perspective
                  Zebra is a Vendor of Merit in the Workforce Management Value Index

                  Ventana Research is sharing insights about Zebra Reflexis, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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                  Market Perspective
                  Infor is a Vendor of Merit in the Workforce Management Value Index

                  Ventana Research is sharing insights about Infor, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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                  Market Perspective
                  Paychex is a Vendor of Merit in the Workforce Management Value Index

                  Ventana Research is sharing insights about Paychex, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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                  Market Perspective
                  Ascentis is a Workforce Management Value Index Vendor of Assurance

                  Ventana Research is sharing insights about Ascentis, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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                  Market Perspective
                  Workday is Exemplary in the Workforce Management Value Index

                  Ventana Research is sharing insights about Workday, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

                  View
                  Market Perspective
                  Oracle is Exemplary in the Workforce Management Value Index

                  We are happy to share some insights about Oracle, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

                  View
                  Market Perspective
                  Ceridian is Exemplary in the 2022 Workforce Management Value Index

                  Ventana Research is sharing insights about Ceridian, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

                  View
                  Market Perspective
                  SAP SuccessFactors is Exemplary: 2022 Workforce Management Value Index

                  Ventana Research is sharing insights about SAP SuccessFactors, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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                  Market Perspective
                  ADP is Innovative in the 2022 Workforce Management Value Index

                  Ventana Research is sharing insights about ADP, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

                  View
                  Market Perspective
                  Workforce Software is Exemplary: 2022 Workforce Management Value Index

                  Ventana Research is sharing insights about Workforce Software, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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                  Analyst Perspective
                  Quest for Skilled Talent is Achievable with TalentQuest

                  Talent management is a priority as organizations continue to face multiple disruptions because of the pandemic and business continuity issues related to the workforce.

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                  Market Perspective
                  UKG is Exemplary in the Workforce Management Value Index

                  Ventana Research is sharing insights about UKG, drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

                  View
                  Analyst Perspective
                  The Workforce Management Value Index Assesses Technology Vendors

                  I am happy to share insights gleaned from our latest Value Index research, an assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Workforce Management 2022 is the distillation of a year of market and

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                  Analyst Perspective
                  Workforce Management Software Brings Automation and Intelligence

                  Workforce management processes and activities, a major focus of investment and optimization efforts for decades, have undergone a huge transformation in recent years.

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                  Analyst Perspective
                  Human Capital Management Market Agenda: Readiness and Resilience

                  Ventana Research recently announced its 2022 Market Agenda for Human Capital Management, continuing the guidance we’ve offered for two decades to help organizations derive maximum potential from workforce- and people-related technology investments an

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                  Analyst Perspective
                  Inkling Advances Digital Learning for Operational Effectiveness

                  The necessity of learning is essential for every organization to realize the full potential of the workforce. But many organizations treat learning like training or academic instruction to ensure policy or compliance to a minimum level of work perfor

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                  Analyst Perspective
                  Digital Business Market Agenda for 2022: Resilience and Readiness

                  With the announcement of Ventana Research’s 2022 Market Agenda, our expertise in Digital Business continues to advance the market need for effective investments into technology, and I will outline here the key areas of focus to provide insights to or

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                  Market Perspective
                  The Parking Spot Earns Digital Leadership Award in HCM with UKG for 2021

                  Share The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business appli

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                  Self-Assessment
                  Enhancing Collaboration Between HR and the Office of Finance

                  This self-assessment examines the degree to which your organization is already prepared to deal with these challenges and will help uncover areas where additional business benefit can be unlocked.

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                  Market Perspective
                  Salary.com Advances Compensation Effectiveness

                  Total Compensation Management (TCM) is a strategic HCM area focused on the processes, data, analytics and technology capabilities needed to achieve an integrated and holistic approach to rewarding employees for their value and contributions.

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                  Self-Assessment
                  Employee Pay Innovation

                  Methods by which organizations pay their workforce have changed in recent years. Payroll cards (paycards) and the emerging trend known as “on-demand pay” provide employees with convenient access to earned wages as well as with greater ease and securi

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                  Viewpoint
                  Pivoting to New Candidate Sourcing Strategies

                  Recruiting and hiring are no different than most areas of a business in that objectives and plans can be quite fluid. Similarly, the intensity of candidate sourcing activity will fluctuate as well.

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                  The Ventana Research 2021 Market Agenda: How Digital Effectiveness Impacts Organizational Agility

                  Ventana Research has announced its market agenda for 2021, continuing the tradition of transparency in our efforts to educate and guide the technology market but also our independence as we do not share our market agenda or analyst perspectives with

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                  Viewpoint
                  Job Descriptions: A New Opportunity for HR Technology Innovation

                  Job descriptions have long served as a foundational element of an HR department’s daily operations. This is largely due to the organization needing a common lens and framework through which to hire, evaluate, develop and compensate employees.

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                  eBook
                  Global Payroll as a Strategic Asset

                  The payroll function has traditionally focused on consistent execution of employee service and compliance assurance, with incremental improvements from process automation and other small efficiency gains made along the way. But the mandate, scope and

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                  Viewpoint
                  The New Age of Employee Engagement Technology

                  Organizations must operate with agility to survive and thrive during periods of change and uncertainty. The modern business environment features fluid challenges and opportunities, particularly those related to the workforce and the organization’s st

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                  White Paper
                  Accessible Analytics Improve Operational Performance

                  For decades, organizations have been trying to make information and analysis available to the lines of business to improve their operations. Our research shows that analytics generate value for organizations in multiple ways, including by helping the

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                  eBook
                  Achieving Success with People Analytics

                  An organization’s business objectives related to profitability, growth, continuity, risk and core values are all impacted by Human Capital Management (HCM) concerns and must be considered in the context of the people agenda. Improving performance aga

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                  QandA
                  People Analytics for Competitive Advantage

                  What is the purpose of people analytics within an organization, and what are the typical challenges to deploying and maximizing the value of people analytics?

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                  Analyst Perspective
                  The Business Continuity Imperative: The Workforce Experience and Human Capital Management in 2020 and Beyond

                  The workforce is an essential part of an organization’s overall business potential because it ensures continuous operations, even in black-swan events.

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                  White Paper
                  One HCM System for One Workforce

                  There are many strategic and operational advantages to combining U.S. and Canadian employees into a single database and these benefits apply to all sizes of organizations.

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                  Analyst Perspective
                  The Business Continuity Imperative: The Work Experience and Workforce Engagement Agenda

                  The workforce is the center of any organization, no matter if the workforce consists of employees, contractors or what we call gig workers. It stands to reason that a black-swan event has an immediate impact on a workforce and thus an organization’s

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                  Research Perspective
                  The Employee Experience Lens in HR Technology Selection

                  Focusing on the employee experience is the next important strategic objective in HR. Organizations must adopt an experience-centric mindset regarding their employees and that mindset should be reflected in the selection and deployment of HR Technolog

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                  Research Perspective
                  Next-Generation Workforce Planning

                  Workforce planning is integrated and cross-functional people planning that moves beyond traditional workforce planning. This process is integrated with financial planning, incorporates a wider range of inputs and relies on analytics capabilities enab

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                  ISG Software Research 17th Annual Digital Innovation Award Winner

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                  ISG Software Research 16th Annual Digital Leadership Award Winners

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                  Market Agenda Calendar

                  ISG Software Research maintains a rigorous approach to its areas of research expertise through a methodology of processes and activities to ensure we provide the best possible insights on technology across business and IT. This is represented in our Market Agenda, which is a foundation for providing actionable information and guidance to help you identify opportunities for improved competitiveness and effectiveness. Other industry analyst firms lack methodology and a publicly available research agenda and are easily biased by clients and the industry. We take pride in our reputation for independence and provide our research calendar and agenda for visibility into the upcoming months of activity.

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                  Vendors Covered

                  Vendors Not Covered or Recommended

                  • 360Learning
                  • Absorb
                  • Activpayroll
                  • Alight
                  • AMS
                  • Aon
                  • Asure Software
                  • Axonify Inc
                  • BambooHR
                  • Beamery
                  • Beeline
                  • Benefitfocus
                  • BetterUp
                  • BetterWorks
                  • Blackboard
                  • Blueboard
                  • Bridge Learning
                  • CareerBuilder
                  • Cegid
                  • Centrical
                  • ChartHop
                  • Checkr
                  • CloudPay
                  • Comptrak
                  • CrossKnowledge
                  • DailyPay
                  • Darwinbox
                  • Degreed
                  • Deputy
                  • Eightfold
                  • Engagedly
                  • Entromy
                  • Equifax
                  • Experian
                  • Forsta
                  • Fuel50
                  • Gloat
                  • Harri
                  • Harver
                  • Hibob
                  • HighRadius
                  • HireVue
                  • iiPay
                  • Infor
                  • Insperity / Expensable
                  • iSolved
                  • JellyVision
                  • Jobcase
                  • Jobvite
                  • Joveo
                  • Kallidus
                  • Lattice
                  • Learning Pool
                  • Legion Technologies
                  • LifeWorks
                  • Limeade
                  • LinkedIn Salary
                  • Magnit
                  • Mercer
                  • Modern Hire
                  • Morneau Shepell
                  • Namely
                  • Neeyamo
                  • Nexthink
                  • NTT
                  • O.C. Tanner
                  • Pandologic
                  • Parsable
                  • Paycom
                  • Paylocity
                  • Plansource
                  • PrismHR
                  • Protime
                  • Quantum Workplace
                  • Quinyx
                  • Ramco
                  • Randstad RiseSmart
                  • Reflektive
                  • Rippling
                  • Safeguard Global
                  • Silkroad Technology
                  • Simpplr
                  • SISQUAL
                  • SmartRecruiters
                  • Sounding Board
                  • Spica
                  • splashBI
                  • SymphonyTalent
                  • Syndio
                  • TCP
                  • Tivian
                  • Upwork
                  • Viventium
                  • Willis Towers Watson (WTW)
                  • Wonolo
                  • WorkJam Inc
                  • Xoxoday
                  • Zalaris
                  • Zebra
                  • Zenefits
                  For more information on Vendor coverage, or to become a covered vendor, click here.

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